IT Network Specialist

TEKsystems•Knoxville, TN

1d•$25 - $31•Onsite

About The Position

We are seeking a versatile IT Network Specialist to provide networking, telecommunications, field-audit, and customer-support services across a large environment. This position will support phone installations, voice and network troubleshooting, network-port activation, campus moves, construction projects, room and data-port audits, and technical documentation. This team supports a variety of tools across, including digital signage as well. This is not a network infrastructure admin. Managing the network hardware and software (Cisco route/switch, LAN/WAN) is a separate team's responsibility. The ideal candidate has strong foundational networking knowledge, understands how voice and data technologies work together, and is comfortable shifting between technical troubleshooting and hands-on field assignments. This is an on-site, field-based role requiring regular travel between offices, construction areas, and other facilities.

Requirements

Strong foundational networking knowledge.
Understanding of how voice and data technologies work together.
Comfortable shifting between technical troubleshooting and hands-on field assignments.
Ability to diagnose connectivity-related phone issues and communicate effectively with network and telecommunications teams.
Ability to read blueprints, floor plans, and as-built drawings.
Experience validating physical spaces, room numbers, data ports, or infrastructure against technical documentation.
Ability to mark up plans electronically and accurately update supporting records.
Strong communication and interpersonal skills when supporting faculty, staff, departments, and technical partners.
Dependable, team-oriented approach with a willingness to learn and take ownership of assignments.
Prior hands-on experience supporting networking, telecommunications, phones, or voice technologies.
Familiarity with network switches and port-activation processes.
Experience reading construction drawings, blueprints, or as-built documentation.
Experience conducting physical technology, facility, room, or network-port audits.
Proficiency with Microsoft Excel, Microsoft Teams, and general data entry.
Ability to learn new technology, processes, buildings, and internal systems quickly.

Nice To Haves

Experience with RingCentral strongly preferred.
The ability to learn basic platform programming is ok.
Experience with RingCentral or another enterprise telephony platform.
Experience supporting a campus, manufacturing plant, hospital, corporate facility, or other large multi-building environment.

Responsibilities

Install and support phones and related telecommunications equipment.
Troubleshoot voice, telephone, and connectivity issues.
Coordinate with Network Services and the Network Operations Center.
Facilitate network-port activation for moves, renovations, and new construction.
Install patch cables and complete related field tasks.
Conduct physical audits of classrooms, offices, suites, residence halls, and other spaces.
Compare physical room layouts and network ports with blueprints, maps, and as-built documentation.
Mark up plans electronically using an iPad or similar device.
Help maintain accurate room, circuit, and data-port records.
Perform data entry using internal systems and common productivity tools.
Support building openings, campus moves, renovation projects, and network-readiness activities.
Provide customer support and basic troubleshooting for digital signage.
Deliver a high level of service staff and other customers.