IT Network & Security Camera Technician
About The Position
The IT Network & Security Camera Technician installs, repairs, and maintains low-voltage and IP security camera systems and site network infrastructure at new and existing WhiteWater Express locations. The work includes running cabling, installing conduit, terminating connections, configuring systems, and servicing cameras on building exteriors, light poles, canopies, and wash tunnel equipment. The technician deploys complete camera systems for new construction and troubleshoots camera and network issues both on site and remotely. The role also provides on-site remote-hands support to the IT call center for low-voltage systems, POS hardware, payment kiosks, and tunnel controls. The position works primarily in the field and involves coordinating with construction managers, contractors, maintenance teams, and vendors; maintaining system documentation; recording work in the ticketing system; and participating in the IT Support call queue when not in the field. Travel can reach 60%, including local and out-of-state trips and overnight stays. Work hours may include early mornings, evenings, weekends, and after-hours on-call work as business needs require.
Requirements
- High school diploma or equivalent, or 3+ years of experience in security camera, low-voltage, or network field work.
- Hands-on experience installing and servicing multiple IP camera and NVR/VMS platforms, such as Vivotek, LTS, Uniview (UNV), VAST, Axis, and Hikvision.
- Strong networking knowledge, including TCP/IP, subnetting, DHCP/DNS, VLANs, PoE/PoE+, port forwarding, VPN, and switch and firewall configuration.
- Experience running low-voltage cabling, installing and fastening/bending EMT or PVC conduit, terminating connections, and using testing tools.
- Comfort working at heights from ladders and aerial lifts.
- Valid driver's license and clean driving record.
- Excellent communication, interpersonal, and problem-solving skills, and ability to work independently in the field.
- Willingness to travel up to 60%, locally and out of state, including overnight stays.
- Ability to climb and work from extension ladders up to 28 feet and aerial or bucket lifts.
- Ability to lift, carry, and position up to 50 pounds.
- Ability to stand, walk, bend, kneel, crawl, and reach overhead for extended periods, including in attics, ceilings, and tight equipment rooms.
- Ability to work outdoors in all weather conditions and in hot, cold, rainy, wet, and noisy wash tunnel environments.
- Ability to distinguish colors for cable and wire identification.
- Ability to drive a personal vehicle to job sites and travel by air with overnight stays as required.
- Availability for flexible hours, including early mornings, evenings, weekends, and after-hours on-call work as business needs require.
Nice To Haves
- Associate's or Bachelor's degree in IT, Electronics, or a related field.
- Knowledge of controls systems, low voltage, and car wash POS systems such as DRB or ICS.
- Certifications such as CompTIA Network+, A+, Security+, BICSI Installer, Axis Certified Professional, or manufacturer certifications.
- Lift certification.
Responsibilities
- Install, configure, and commission low-voltage and IP security camera systems, including cameras, NVR/VMS, PoE switches, and cabling, at new construction and existing locations.
- Diagnose and repair camera system failures on site and remotely, including camera, NVR/VMS, storage, recording, and retention issues.
- Replace and re-aim cameras mounted on building exteriors, light poles, canopies, and inside wash tunnels.
- Run Cat5e/Cat6, fiber, and coax cabling; install conduit; terminate connections; test and certify cable runs; and install mounts and junction boxes.
- Configure and troubleshoot site networks, including switches, VLANs, PoE budgets, routers/firewalls, wireless access points, and point-to-point bridges.
- Troubleshoot cameras and network devices remotely using remote access, VMS, and network management tools.
- Provide remote-hands support to the IT call center for low-voltage systems, POS hardware, payment kiosks, and tunnel controls such as PLCs, relays, sensors, and ground loops.
- Configure camera settings, analytics, and integrations such as license plate recognition and remote viewing.
- Perform preventive maintenance and site audits to verify camera coverage, image quality, firmware levels, and recording health.
- Coordinate installation schedules and site readiness with construction managers, general contractors, the maintenance team, and vendors.
- Maintain as-built drawings, camera layouts, IP schedules, device inventories, and closeout records.
- Document task completion and work orders in the ticketing system as assigned.
- Participate in the IT Support call queue when not in the field.
- Follow safety procedures for ladders, lifts, and work near moving tunnel equipment.
Benefits
- Comprehensive medical, dental, and vision benefits.
- Paid time off and company-paid holidays.
- 401(k) retirement plan with company match.
- Company-paid life insurance.
- Career growth and advancement opportunities.
- Free weekly car washes.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
