IT Camera Specialist

Hot Springs Village Property Owners Association•Hot Springs Village, AR

5h•Onsite

About The Position

The IT Camera Specialist performs routine inspections, preventive maintenance, cleaning, and basic troubleshooting of surveillance camera systems across HSVPOA facilities and properties. The role helps maintain clear images, dependable power and connectivity, and reliable surveillance coverage. The employee also provides supplemental IT support and fills in for full-time IT personnel during absences, as directed. This part-time position is in the Information Technology department and is based in Hot Springs Village, Arkansas. Hours are coordinated by the IT Operations Manager. Additional scheduled hours may be requested for full-time employee absences, urgent maintenance, or special projects, subject to availability and organizational policy. Performance is evaluated based on inspection completion, camera cleanliness and operational readiness, timely issue reporting, accurate records, dependable coverage, and safe work practices.

Requirements

High school diploma or equivalent.
Basic computer skills and ability to learn camera management and helpdesk software.
Ability to work independently, maintain accurate records, communicate clearly, and follow safety procedures.
Valid driver’s license and acceptable driving record for travel among facilities.
Ability to work indoors and outdoors in varying weather; walk, stand, bend, reach, and travel among camera locations.
Ability to lift and carry equipment up to 30 pounds.
Use ladders or approved access equipment only when trained and authorized.

Nice To Haves

Relevant technical maintenance, surveillance, or IT experience is preferred.
Familiarity with IP cameras, NVRs, networking, PoE, and power equipment is beneficial.

Responsibilities

Inspect cameras on a scheduled basis and verify clear, unobstructed images and intended viewing angles.
Check camera lenses, housings, mounts, and surrounding areas for dust, insects, spiderwebs, vegetation, debris, moisture, corrosion, and damage.
Clean lenses and protective covers using approved materials and safe procedures; report damaged or misaligned equipment.
Identify issues with nighttime visibility, image distortion, intermittent video, or loss of signal.
Inspect accessible camera power supplies, adapters, Power over Ethernet (PoE) connections, cabling, and connectors for visible defects or loose connections.
Check associated UPS units, surge protection, and power distribution equipment for apparent faults and report abnormal conditions.
Assist with basic camera and network video recorder (NVR) troubleshooting and verify operation after maintenance or repairs.
Escalate electrical hazards and repairs requiring specialized qualifications; perform only authorized tasks within training.
Maintain a camera inspection schedule and record each camera location, last inspection date, cleaning date, power status, and outstanding issues.
Document inspections, cleaning, corrective actions, recurring faults, and follow-up needs in approved maintenance records or IT service tickets.
Help maintain camera equipment inventory and promptly notify the IT Operations Manager of surveillance coverage concerns.
Provide backup coverage when full-time IT personnel are absent due to vacation, illness, or other scheduling needs, as needed.
Assist with routine helpdesk tickets, basic workstation and peripheral troubleshooting, and other assigned IT maintenance tasks, as needed.
Escalate issues beyond training or assigned access; protect sensitive surveillance footage and confidential information.