Network & Camera Technician

Kastle Systems•Dallas, TX

About The Position

The Network & Camera Technician is responsible for installing, configuring, troubleshooting, and maintaining IP-based video surveillance systems, including Check Video, Avigilon, Milestone, and Axis cameras. The role supports network connectivity, video management systems, camera deployments, and customer service activities to ensure reliable security operations. The technician responds to customer service requests and system outages, performs preventive maintenance, documents work and troubleshooting results, and coordinates with project managers, customers, and vendors. The role also requires following company safety procedures and security standards.

Requirements

Basic understanding of TCP/IP networking.
Experience with IP cameras and video management systems.
Familiarity with PoE switches and structured cabling.
Ability to read floor plans and wiring diagrams.
Strong troubleshooting and communication skills.
High school diploma or GED.
1–3 years of experience in security systems, networking, or surveillance systems.
Valid driver's license and ability to travel to customer sites.
Ability to lift 50 lbs. and work from ladders or lifts.

Nice To Haves

Knowledge of Avigilon Control Center (ACC).
Experience with Axis network cameras.
Axis Certified Professional (ACP) certification.
CompTIA Network+ certification.
BICSI Technician certification.
Avigilon/Motorola Solutions training certifications.
Manufacturer certifications for networking or security systems.

Responsibilities

Install, program, and maintain Check Video, Avigilon, Milestone, and Axis IP cameras.
Configure camera settings, video quality, recording schedules, and analytics.
Verify camera operation and perform video quality checks.
Troubleshoot video loss, image quality issues, and recording failures.
Replace and upgrade cameras, mounts, and related hardware.
Support Avigilon Control Center (ACC) systems and camera integrations.
Install and troubleshoot network switches, routers, and cabling.
Configure IP addresses, VLANs, and Power over Ethernet (PoE) devices.
Perform basic network diagnostics using ping, traceroute, and network monitoring tools.
Test and certify CAT5e/CAT6 cabling.
Maintain documentation for network and camera installations.
Respond to customer service requests and system outages.
Perform preventive maintenance inspections.
Document work performed, service reports, and troubleshooting results.
Coordinate with project managers, customers, and vendors.
Follow company safety procedures and security standards.