IT & Network Operations Manager

ChargeItSpot • Philadelphia, PA

22h • Hybrid

About The Position

ARC by ChargeItSpot is seeking an IT & Network Operations Manager to own the day-to-day reliability of ARC's internal IT systems, ARC Locker System network connectivity, and security operations execution. Reporting to the VP&Chief Information Officer, this role is the critical bridge between ARC's internal IT environment, its deployed ARC Locker System fleet, and the enterprise client environments in which ARC operates. This is a hands-on, technically deep role for someone who is strong in enterprise networking and equally comfortable running corporate IT operations.

Requirements

• 5 or more years of progressive experience in IT operations, systems administration, or enterprise networking.
• Strong working knowledge of enterprise networking fundamentals: Wi-Fi, ethernet, TCP/IP, VLANs, firewall rule coordination, and hands-on troubleshooting in complex client environments.
• Demonstrated experience troubleshooting network connectivity in distributed or field-based environments such as distribution centers, warehouses, and retail.
• Hands-on experience with IT access management, SaaS administration (Google Workspace, Slack, Atlassian), and end-user device lifecycle management.
• Experience supporting security operations tasks to implement controls for frameworks such as PCI-DSS, SOC 2, or ISO 27001.
• Strong communication skills, with the ability to translate technical network requirements clearly for non-technical client IT counterparts and internal stakeholders.
• Bachelor's degree in Information Technology, Computer Science, Networking, or a related field, or equivalent practical experience.

Nice To Haves

• Experience with Peplink or comparable SD-WAN and cellular router platforms.
• Background working directly with Fortune 500 or enterprise client IT teams to establish connectivity or resolve technical issues.
• Familiarity with ISO 27001, SOC 2, or PCI DSS frameworks beyond basic operational controls.
• Relevant certifications such as CompTIA Network+, CompTIA Security+, Cisco CCNA, or Google Workspace Administrator.
• Experience in a SaaS, IoT, or device management company in a fast-paced growth environment.

Responsibilities

• Serve as ARC's primary internal networking expert for ARC Locker System connectivity across Wi-Fi, ethernet, and cellular environments, working directly with enterprise and Fortune 500 client IT teams on firewall, VLAN, and connectivity requirements.
• Troubleshoot and resolve network communication issues in varied field environments, including retail stores, warehouses, and distribution centers.
• Partner with Operations Project Managers on new client installations: coordinate pre-install network discovery, communicate technical requirements to client IT teams, and validate connectivity post-deployment.
• Support router provisioning, signal validation, and cellular failover for deployed locker systems, and maintain working knowledge of ARC's router fleet (Peplink/InControl).
• Work with the SRE team (VP of Engineering) to investigate and resolve systemic field failures, including connectivity drops, router misconfigurations, and locker-server communication failures.
• Develop and maintain installation standards, network checklists, and troubleshooting runbooks that support repeatable, scalable deployments.
• Own ARC's security operations execution, including user access lifecycle management, provisioning controls, phishing program coordination, and security training administration.
• Support the operational components of ARC's Information Security Program, including audits, internal policy adherence, and controls relevant to IT operations, and escalate security incidents per the Incident Management Plan.
• Manage day-to-day corporate IT operations: employee device provisioning, helpdesk triage, SaaS access administration, and technical issue resolution.
• Administer core collaboration and productivity platforms (Google Workspace, Slack, Jira, and Confluence) and own IT access provisioning and revocation within defined SLAs.
• Oversee laptop and peripheral lifecycle management, including procurement, configuration, inventory tracking, and retirement.
• Maintain CloudAlly backup services for Google Workspace and other end-user platforms, and manage day-to-day IT vendor relationships.

Benefits

• Hybrid work model
• Daily game of Jeopardy
• Meals together
• Nights out for karaoke

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level