IT & Manufacturing Technology Support Analyst

Howmet Aerospace • Waco, TX

1d

About The Position

Provide technical support for workplace IT, networking, and operational technology across multiple manufacturing facilities in multiple states. The role combines end-user support with involvement in process control systems (PCS), connected production equipment, and technology improvements. The analyst works alongside divisional IT, engineering, and maintenance teams to investigate issues, support approved changes, and develop broader IT/OT capabilities. Travel between 15–25% is expected to support business needs.

Requirements

• At least 5 years of relevant experience supporting IT equipment, applications, networks, or manufacturing technology.
• Working knowledge of Windows, Microsoft 365, hardware troubleshooting, and basic networking.
• Strong analytical, customer-service, communication, and documentation skills.
• Ability to take ownership of assigned issues, follow technical procedures, and recognize when specialist assistance is required.
• Relevant technical qualification or equivalent practical experience.
• Willingness to develop skills across IT and OT.
• Ability to travel between facilities; travel of 15–25% is expected.

Nice To Haves

• Exposure to process control, industrial networking, automation, or connected manufacturing equipment.
• Bachelor’s degree preferred, but not required.

Responsibilities

• Troubleshoot computers, peripherals, approved software, user access, and Microsoft 365 issues.
• Manage incidents and service requests through ServiceNow, document resolutions, and communicate progress.
• Support equipment deployment and maintenance, asset records, and employee onboarding and offboarding.
• Follow established security, access, and change-management procedures.
• Participate in compliance testing as required.
• Lead small projects.
• Investigate wired and wireless connectivity issues and assist with approved network installations and changes.
• Assist with troubleshooting and maintaining process control systems, connected manufacturing equipment, and related interfaces under technical guidance.
• Participate in approved system updates, backups, equipment replacements, testing, and technology improvements.
• Support IT/OT security standards and maintain accurate system, equipment, and connectivity documentation.
• Develop technical skills through cross-training and participation in manufacturing technology projects.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed