IT Manager

The Shed•New York, NY

25d•$115,000 - $125,000•Onsite

About The Position

Reporting to the Director of Technology, the IT Manager is a senior technical member of the Technology team, with the Help Desk role reporting into this position. The IT Manager owns the organization's network and infrastructure—wired, wireless, identity, and security—and serves as the primary technical point of contact for the building's event and production activity, coordinating with rental clients, in-house productions, and Facilities, Security, and Production teams to ensure network and hardware support is in place for every event. The IT Manager also manages relationships with The Shed's core network vendors (WOD for wired network maintenance, Commscope for WiFi), oversees endpoint and server health, and is the first responder for infrastructure incidents.

Requirements

Strong knowledge of Cisco networking (switches, ISE, 802.1x), SonicWall firewall, and Cisco Umbrella
Experience with AD/Entra, Duo, and Google Workspace identity sync
Working knowledge of SSO/SAML integration
Familiarity with Intune, Jamf, and Hexnode for MDM/device deployment
Experience with Taegis or comparable endpoint/network security tooling
Knowledge of Hyper-V virtualization and Windows/macOS/Linux environments
Familiarity with distributed software applications, sufficient to understand how underlying network and infrastructure systems support them
Comfort working in a union-labor building environment, understanding jurisdictional boundaries
Strong communication skills for direct client- and production-facing coordination; comfortable interacting with nontechnical staff and excels at customer service-oriented interactions
Demonstrated ability to manage vendor relationships and a direct report

Nice To Haves

Familiarity with Auvik or comparable network monitoring/management tooling is helpful

Responsibilities

Manage the Help Desk role, including day-to-day support workflow and escalation
As a senior technical resource, help provide coverage on other Technology team members' tasks during absences or vacations as needed
Help communicate and support organizational technology best practices and guidance
Meet with rental event clients to assess network needs and hardware they'll bring into the building, ensuring the team can support them during the event
Perform the same needs assessment for in-house productions (performing arts, visual arts, and other core programming)
Support Production's audio, lighting, and visual systems where they depend on network and server rack infrastructure or system integration touchpoints
Consult on and support fiber and broadband needs for events involving streaming or video broadcast
Maintain working knowledge of union jurisdiction boundaries (e.g., where IT may run cable directly vs. where union labor must execute to IT specifications)
Work closely with Facilities and Security, whose communication systems depend on the network
Serve as primary liaison to WOD (wired network maintenance) and Commscope (WiFi maintenance/support)
Administer and troubleshoot Cisco switches, VLANs, and 802.1x (Cisco ISE)
Maintain wireless access points (with Commscope)
Configure and troubleshoot firewall (SonicWall)
Manage Cisco Umbrella and Taegis for network/endpoint security
Provision network access: create SSIDs for events, enable/disable hardline port access
Maintain internal DNS
Procure and manage domain certificates for internal systems
Update or replace fiber and ethernet runs as needed
Administer AD/Entra infrastructure
Support SSO/SAML integration for applications connecting to identity infrastructure
Support core infrastructure: UPS systems, firewalls, Hyper-V instances, ISE servers
Configure/oversee system backups, including monitoring for successful completion and escalating failures
Administer print servers; deploy and install printers/copiers
Conduct initial health analysis of laptops, desktops, and servers; oversee repair of non-working systems
Own monthly "Patch Mondays" for reviewing machines and applying patches
Roll out firmware updates and software patches as vendors/manufacturers release them
Oversee MDM systems (Intune, Jamf, Hexnode), including device deployment/imaging via Intune
Work with staff to identify the hardware that best meets their needs; aid in speccing, procurement, and deployment
Maintain hardware inventory records; help inform capital replacement planning
Co-manage 1Password administration, Duo administration, and Google Workspace configuration/accounts
Configure/oversee backups for Google Workspace and OneDrive data
Serve as first point of contact for server/network outages
Monitor and respond to urgent tickets in Zendesk