Manager, IT

CAMPBELL OIL COMPANY INC•Elizabethtown, NC

1d•Hybrid

About The Position

The IT Manager will oversee the day-to-day operations of technology and software support across the organization. Reporting to the Director of IT, this role will lead a team of IT technicians and specialists responsible for providing reliable technology and software support across retail locations, bulk plant operations, the corporate office, and satellite offices. The IT Manager will also collaborate with other IT leaders to support and maintain critical infrastructure and ensure the organization’s technology environment remains secure, reliable, and efficient. Additional duties and responsibilities may be assigned as needed to help maintain safe, efficient, and productive working conditions for employees and guests. A detailed Job Description will be available when you begin employment.

Requirements

High school diploma (minimum); college degree or equivalent work experience.
2- or 4-year technical certification/degree in a related field — or equivalent hands-on experience in a responsible, independent technical support role.
Previous experience managing and building teams.
Proficiency with Windows OS, iOS, Android, Microsoft Office / M365 suite, and Adobe applications.
Familiarity with ERP system concepts and capabilities.
Experience with remote desktop, screen sharing, and RMM tools.
Understanding of IT security principles and networking fundamentals.
Ability to work with leadership to define and execute a strategic technology vision.

Nice To Haves

Experience configuring system settings, email, calendar, and networking across mobile and desktop platforms.
Skill in creating documentation and delivering training to non-technical audiences.

Responsibilities

Lead & develop a team of IT technicians and specialists — hiring, coaching, performance reviews, and professional development.
Own departmental KPIs: on-time close rates, equipment uptime, vendor utilization, and budget performance.
Direct help desk operations to ensure IT needs across the organization are met efficiently.
Manage software lifecycle: deployment plans, upgrades, pilot testing, re-imaging, and vendor coordination for all 3rd-party, internal, and ERP systems.
Drive large-scale rollouts: POS upgrades, new equipment, new location / NTI buildouts.
Collaborate cross-functionally to distribute, install, and troubleshoot hardware and software at site level.
Ensure security: implement and enforce internal controls and security policies.
Develop documentation and training content for technical and non-technical staff.
Explore emerging technologies that could benefit the organization and lead pilot programs.
Manage departmental inventory of hardware, software licenses, and related assets.
Provide hands-on support via phone, remote tools, and onsite visits as needed.