IT Manager

GLOTECH, Inc.•Orlando, FL

13d•Onsite

About The Position

GLOTECH, Inc. is seeking an IT Manager to support the corporate office of United Parks & Resorts, located in Orlando, Florida. This is a talent pipeline opening, building a network of qualified talent for future full-time or temporary IT Manager job openings. The core job of the IT Manager is to lead IT efforts to achieve business goals and objectives. The IT Manager reports to an IT Director of United Parks & Resorts and is responsible for ensuring the daily execution of that IT Director’s portion of the strategic vision. The position manages multiple internal IT professionals and is responsible for their mentoring and professional development. The IT Manager is responsible for tracking monthly IT costs and service targets pertaining to their area of responsibility and tracking and reporting monthly performance to the business and IT senior management. The IT Manager is also a key liaison between a subset of SEA functional departments and the IT organization, leveraging strong influence and communication to develop and deliver on key value propositions.

Requirements

Bachelor’s degree in Information Systems or related field
10+ years of experience in administering enterprise infrastructures in large enterprises
Must have proven project management skills with ability to organize and prioritize multiple complex projects
Demonstrated ability to coordinate cross-functional work teams toward project completion
Demonstrated effective leadership and influence skills
Demonstrated advanced written and verbal communication skills
Demonstrated experience managing vendor contracts and bidding process
Demonstrated experience presenting to business stakeholders and senior IT management

Nice To Haves

Experienced in the theme park or hospitality field
Familiarity with Agile-Scrum concepts
Experienced with the JIRA platform
Experience with SQL Server for reporting and analytics

Responsibilities

Foster a business-oriented culture and continual service improvement techniques
Provide consistent implementation of solutions while ensuring the delivery of service to internal customers across all SEA locations
Build a collaborative team environment that fosters creativity, innovation and transparency
Build and maintain relationships with other IT leaders to develop a clear understanding of business needs; ensures cost-effective solutions are in place to meet those needs, and is able to respond with agility to changing business priorities
Manage a portfolio of development and support efforts - deliver needed functionality within budgets and timelines
Conduct yourself and mentor team to display strong code of conduct adherence.
Leverage influencing and negotiation skills across IT and the enterprise to enable cost-effective and innovative shared solutions in achievement of business goals; participate in the assessment of external and internal capabilities required to achieve desired business goals
Develop employees and monitor team effectiveness to achieve timely desired results
Manage initiatives by leveraging software architects and best practices in new system development efforts across a subset of SEA functional departments
Maintain currency on new technologies and platforms, and provide direction on what emerging technologies should be introduced, integrated and assimilated with the enterprise
Understand, enforce, and monitor best practices within their IT efforts – including ITIL, SDLC, change management, quality management and SOX and PCI compliance; understand business context to decisions made within and across groups
Understand impact of Consumer Privacy regulation (i.e. GDPR and CCPA) and requirements for maintaining and improving system performance to ensure system and data compliance
Work with other IT Leaders to implement, support and maintain and data strategy for assigned systems
Engage and advise key business and senior IT stakeholders throughout SEA - align their teams’ efforts to business goals and priorities
Maintain positive vendor relations, prepare SOW’s, ROM’s, SLA’s MSA’s, and Contracts for IT Senior Leadership review.
Managing and monitoring all installed systems, applications and databases
Managing security, backup, and redundancy strategies
Managing the network infrastructure
Responsible for planning, organizing, and directing the Security Team to ensure the stable operation of the Security infrastructure
Provide senior level resolution to internal client issues, champion change and effectively manage the implementation of new ideas
Take lead of any high severity outage of assigned applications pursuing response and resolution within defined SLA. Work with all teams and resources to ensure fastest possible resolution and follow up with Problem Management and Root Cause Analysis.
Ensure all communication is clear and concise and addresses the correct audience with the necessary information
Understand impact of Point of Sale Ticket Systems to Marketing, Finance, Revenue and other IT departments.

Benefits

medical dental and vision care
disability insurance (short and long term)
Life & AD&D Insurance
Flexible Spending Accounts (Healthcare, Dependent Care and Commuter Transportation and Parking Reimbursement)
Employee Assistance Programs
Annual Leave
Sick Leave
Holiday Pay
Educational Assistance
Certification /Training Reimbursement
401(k)-retirement savings contribution plan (with employer match)