IT Manager

RLG International•Vancouver, BC

2d•CA$130,000 - CA$150,000•Onsite

About The Position

RLG is seeking a hands-on, experienced IT Manager to lead its IT function. This role will guide the IT function through its evolution, including a transition from on-premises infrastructure to a cloud-first environment. The IT Manager will report to the Chief Financial Officer (CFO) and lead a small IT team, including an IT Support/Tech Admin and collaborating with the Data Team. The role involves directing a managed service provider (MSP) for infrastructure execution and a managed security (MDR) vendor for monitoring and triage, allowing the manager to focus on architecture, governance, and strategic decision-making. This is a full-time, permanent, on-site role based at the Vancouver, BC head office, requiring 5 days/week. The ideal candidate is energized by bringing order to a fast-moving, resource-lean environment and desires ownership over the growth of the firm's technology function.

Requirements

7+ years of progressive IT experience, including senior or lead technical roles in infrastructure, identity, or security.
2+ years of experience managing vendors, budgets, and/or direct reports.
Hands-on experience with Windows Server virtualization (Hyper-V), storage/clustering technologies, and enterprise networking (VLANs, firewalls, VPN).
Experience with hybrid identity architecture (Active Directory, Microsoft Entra ID) and MFA/remote access technologies (e.g., RADIUS, RD Gateway) is a must.
Working knowledge of Microsoft 365 and SharePoint administration is a must.
Hands-on experience with Microsoft Azure infrastructure, including cloud/hybrid architecture, networking, identity, compute, storage, and migration or modernization initiatives.
A bachelor’s degree in a relevant field or equivalent experience.
Strong understanding of core enterprise infrastructure services including DNS, DHCP, TCP/IP, VLANs, firewalls, VPNs, routing, and certificate-based services.

Nice To Haves

Experience managing or directing a managed service provider (MSP) or managed security (MDR) relationship is strongly preferred.
Familiarity with Microsoft Fabric, Power BI, or Power Platform is an asset, enough to govern and coordinate, not to build.
Understanding of AI governance considerations - data privacy, acceptable use, vendor risk - for enterprise AI tools such as Microsoft Copilot is an asset.
Relevant certifications (security, Microsoft) are an asset.
Experience in a professional services, consulting, or similarly lean IT environment is an asset.

Responsibilities

Own infrastructure and identity architecture, including servers, virtualization/clustering, storage, networking, and hybrid Active Directory / Microsoft Entra ID identity, directing an MSP for hands-on execution and surge support.
Lead the migration from on-premises infrastructure to cloud-based platforms, setting the technical roadmap and sequencing.
Serve as the organization's security governance authority: set policy, own the incident escalation process, and manage an MDR/security vendor relationship for monitoring, phishing triage, and fraud validation.
Manage IT vendor relationships and contracts (MSP, MDR, hardware, software licensing, telecom), including budgeting and invoice approval.
Administer Microsoft 365 and SharePoint platform governance, access controls, and configuration standards.
Own AI tool governance and provisioning: set acceptable-use policy for enterprise AI platforms (Microsoft Copilot and others), manage licensing and access, and enforce data-handling guardrails for client and company information used in AI systems.
Coordinate with the Data Team on data access governance and secure data architecture for AI/BI systems, setting guardrails without owning day-to-day pipeline, model, or agent development.
Manage and mentor the IT Support/Tech Admin role, including coverage and vacation planning.
Maintain business continuity and disaster recovery plans for core systems and data.
Evaluate technology investments and work with Finance on IT budget planning and cost optimization.
Own software licensing compliance and the software asset lifecycle.
Own and maintain IT architecture documentation, operational runbooks, system inventories, vendor/escalation procedures, and recovery documentation, ensuring critical systems have appropriate secondary support coverage.