IT Manager

LINQ • Denver, CO

10h • $120,000 - $140,000 • Remote

About The Position

We are seeking a Manager of IT Operations to lead LINQ's internal IT function. This role owns the end-to-end employee technology experience; from onboarding and offboarding to identity management, device management, and cloud collaboration tooling. You will lead a team of IT professionals, set operational standards, and serve as the escalation point for complex technical issues across a fully remote workforce. This is a hands-on leadership role on a fully remote team.

Requirements

• Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).
• 5+ years of experience in IT operations or systems administration, with at least 3 years in a leadership or management role.
• Strong hands-on expertise with Microsoft Azure and Microsoft 365, particularly Entra ID (Azure AD), Exchange Online, Intune, Teams, and SharePoint.
• Demonstrated experience managing IT for a fully remote or distributed workforce.
• Solid understanding of identity and access management concepts, including SSO, MFA, conditional access, and automated joiner/mover/leaver provisioning.
• Experience with endpoint management platforms (Intune, JAMF, or similar) and patch management workflows.
• Working knowledge of IT security best practices, including zero-trust principles and endpoint compliance.
• Strong communication skills; able to translate technical issues into clear guidance for non-technical stakeholders.
• Proven ability to manage and prioritize a team's workload in a fast-paced, growth-stage environment.
• Experience managing IT vendors, software contracts, and an operating budget.
• Must be able to work effectively in a fully remote environment, with a reliable home workspace and occasional travel for team or company events.

Nice To Haves

• Microsoft certifications (e.g., MS-102: Microsoft 365 Administrator, AZ-104: Azure Administrator, SC-300: Identity and Access Administrator).
• Experience with ITSM platforms (e.g., Jira Service Management, ServiceNow, or similar).
• Familiarity with Zero Trust architecture and implementation in a Microsoft environment.
• Experience supporting rapid headcount growth or M&A-related IT onboarding and integration.
• Background in K-12 EdTech or SaaS environments.

Responsibilities

• Own and operate LINQ's Microsoft 365 and Azure environment, including Exchange Online, Entra ID, Intune, and related services.
• Lead, develop, and support a team of IT professionals responsible for employee-facing technology.
• Ensure the reliability, security, and scalability of internal IT infrastructure and tooling across a fully remote workforce.
• Partner with Security, HR, and department leaders to maintain a productive, compliant, and well-supported employee experience.
• Administer and govern Microsoft Entra ID (Azure AD), including user provisioning, group management, conditional access policies, and SSO integrations.
• Own the joiner/mover/leaver process in partnership with HR, ensuring timely and accurate onboarding, offboarding, and role transitions.
• Manage privileged access and enforce least-privilege principles across the organization.
• Oversee Microsoft Intune-based MDM/MAM policies for Windows, macOS, and mobile devices across a fully remote workforce.
• Maintain device compliance standards, software deployment, and patch management cadences.
• Manage hardware procurement, asset inventory, and device lifecycle from provisioning through decommission.
• Manage Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive.
• Own licensing, tenant configuration, and governance policies for the M365 environment.
• Support audio/visual and conference room technology at LINQ office locations.
• Lead and develop a team of IT professionals, setting priorities, managing workloads, and fostering a culture of service excellence.
• Own the IT helpdesk function; ticket management, SLAs, escalation paths, and continuous improvement.
• Develop and maintain IT runbooks, standard operating procedures, and asset documentation.
• Manage IT vendor relationships, contract renewals, and the IT operating budget.
• Collaborate with the Security team to enforce endpoint security standards, respond to IT-related security incidents, and maintain compliance with audit and regulatory requirements.
• Contribute to IT risk management, disaster recovery planning, and business continuity procedures.

Benefits

• 401(k) plan with a 4% employer match on total earnings
• Company bonus or target sales commission
• Flexible Open Paid Time Off Plan
• Paid Parental Leave
• Ten Paid Corporate Holidays
• 16 paid volunteer hours
• Medical, dental and vision coverage
• Low deductible PPO plan with FSA option
• HDHP with HSA option (with contributions from LINQ)
• Dental perks that cover braces for children
• Employer-paid Short-Term Disability, Long Term Disability, Basic Life, and AD&D insurance
• Gym reimbursements
• Travel assistance
• Employee assistance program
• Pet insurance options
• Referral bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Manager