IT Manager

Federal Mfg • Rocky Mount, NC

4d

About The Position

The IT Manager delivers IT services for ProMach companies within the Systems & Process and Secondary Packaging Business Units. The role is a primary escalation point for IT support needs and works with division IT resources to ensure system hardware, software, and related procedures adhere to corporate standards and policies. This hands-on position participates in IT end-user support and in the provisioning, installation, operation, and maintenance of IT hardware, software, data, security, and related infrastructure. The position reports to and takes operational direction from the Director of IT.

Requirements

• Bachelor’s degree in Information Systems or a similar technical field, or an equivalent combination of education and experience.
• At least 5 years of experience in the Information Technology field.
• Advanced proficiency with Microsoft operating systems, Active Directory administration, and Group Policy management.
• Availability to work evenings and weekends, sometimes with little notice.
• Willingness to travel up to 25%.
• Ability to communicate with associates at all levels throughout the organization.
• Strong written communication skills and experience writing technical documentation.
• Motivated, committed, and energetic self-starter dedicated to providing high-quality, responsive IT service.

Nice To Haves

• Experience with Office 365 and Azure.
• Experience with CAD solutions such as AutoDesk Inventor or SolidWorks.

Responsibilities

• Provide technical leadership, mentoring, and support for division IT Team members through regular feedback and development conversations.
• Document and maintain division-specific IT procedures and user-facing content.
• Collaborate with other IT resources on the ongoing maintenance and design of business-unit IT architecture and standards.
• Manage IT-related projects.
• Monitor systems to verify the integrity and availability of physical and virtual servers, applications and services, networks, key systems, and scheduled processes.
• Manage incidents involving hardware and software failures and security incidents; coordinate IT and vendor resources and related user communications at the division level.
• Ensure servers and data are backed up according to corporate standards and monitor backup completion.
• Administer and oversee user account security to ensure appropriate access to datacenter, network, servers, and applications for local and remote users.
• Ensure antivirus software and security patches are current on target systems and monitor security to identify possible intrusions.
• Maintain confidentiality of sensitive data and work with HR to distinguish employees, contractors, and visitors.

Benefits

• Salary and comprehensive medical and dental programs.
• Life insurance.
• Paid time off program.
• Retirement savings plan with a company match.
• Benefits eligibility beginning on the first day of employment.
• Growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager