IT Manager

Vinson•Cambridge, OH

11d•$50,000 - $65,000

About The Position

The IT Manager is responsible for managing the technical aspects of client relationships and handling clients’ day-to-day needs. The role leads goals agreed upon by Vinson Group and its clients, manages projects, delegates work to teams, prepares for and leads client meetings, and follows up on discussions. The position works with clients, Field Technicians, Grid Services, Project Managers, and the Regional Director to deliver technology services and projects, maintain documentation, manage tickets and escalations, and support team performance and development. The position is full-time, typically Monday through Friday for 40 hours, with flexible scheduling within the company’s 7:00 AM–5:00 PM hours of operation. Overtime may be required as needed. The job operates in a professional school environment and routinely uses standard office equipment. It includes frequent standing, climbing, crawling, walking, pulling, and/or pushing, prolonged desk and computer work, and occasional lifting of up to 50 pounds. The stated pay range is $50,000–$65,000 per year, based on experience and job location. Full-time benefits include a 401(k) after six months, health, dental, vision, and life insurance, tenure-based PTO accruing from 120 hours per year, 10 paid holidays, paid monthly team lunches, mileage reimbursement after 40 miles of travel per day, phone or personal-phone reimbursement, and flexible scheduling.

Requirements

At least 3 years of IT-related experience.
Ability to think critically, solve problems, and manage task execution.
Ability to plan strategically, organize work, and establish priorities to achieve results.
Strong interpersonal and communication skills for effective interaction with clients and senior management.
Strong analytical, interpersonal, written, and communication skills.
Professionalism, ethics, and integrity, including the ability to build relationships and comply with company policies.
Ability to handle sensitive or confidential situations and documentation.
Ability to meet tight deadlines while maintaining high-quality work.
Detail-oriented and well-organized, with the ability to manage a high-volume workload.
Ability to motivate a team, meet deadlines, and manage multiple responsibilities.
Growth mindset and enthusiasm for new challenges, continued growth, and feedback.
Ability to perform the stated physical demands, including lifting up to 50 pounds at times.

Nice To Haves

Associate degree in Computer Science, Information Technology, Business Administration, or a related field.
At least 3 years of Education Information Technology experience.
Industry certifications related to the position.
Experience working in a school or educational environment.
Experience managing or mentoring employees.

Responsibilities

Manage and support technology-related projects, including security camera system setups, room upgrades or rewiring, and technology upgrades.
Identify new client projects and work with the Project Manager to develop them.
Work with Grid Services to implement Vinson Group standardized solutions for technology projects.
Manage project deadlines, communicate issues to the team or upper management, deliver project communications, update clients on milestones and status, and ensure projects are completed on time and closed out.
Develop action plans, establish timelines, and communicate regularly to manage client expectations; communicate outages to clients and staff.
Deliver services outlined in each client’s support contract and serve as a point of contact for clients ordering technology equipment.
Communicate updates to Grid Services and maintain the Account Services Sheet and Network & Infrastructure Sheet.
Own and maintain the Third-Party Vendor Sheet and client inventory documentation; ensure Account Services Sheet updates and audit milestones are complete.
Work with the Grid Team to provide information for the Annual Audit of Accounts & Groups and verify that clients receive bi-weekly Health Check Reports for tickets on hold.
Serve as an escalation point for Field Technicians; escalate Network & Infrastructure and Data & Application Services tickets to Grid Services as needed.
Follow up on tickets older than 30 days by adding a ticket note at least every seven days; confirm tickets are completed promptly and properly and follow up on unresolved tickets.
Communicate with clients about critical or high-visibility issues and escalate grievances as appropriate.
Conduct daily team calls as needed and monthly operations meetings; schedule monthly or quarterly client Operations Meetings as required by contract.
Collect client feedback on technician performance and conduct and document weekly Field Team Huddle calls covering issues, company updates, and client feedback.
Participate in Regional Director team meetings and quarterly company training; assist the Regional Director of Technology with client milestones, tasks, and planning.
Delegate daily work to Field Technicians and schedule them by location; answer their questions, provide guidance, and escalate issues as needed.
Model professionalism, mentor, coach, and train Field Technicians, and conduct quarterly Touch Points and Annual Reviews.
Lead, motivate, and develop the team; set expectations, provide feedback, conduct performance evaluations, resolve conflicts, and guide the team through change and continuous improvement.
Review and submit timesheets weekly to ensure accurate time and data entry.