IT Manager

MOJO•Knoxville, TN

4d•Hybrid

About The Position

We're looking for a hands-on, multi-site IT Manager to own the technology backbone of our growing car wash portfolio! In this role, you won't just sit at a desk and manage tickets—you'll be the go-to expert for DRB, MICRO, and CRM systems across every brand and every site. You'll lead site openings, respond to outages in real time, manage vendors, and partner with operations leaders to keep our tunnels running and our members happy. This is a great opportunity for an IT professional who knows the car wash technology stack, thrives on multi-site work, and is ready to take ownership of the systems that make our business actually run. Our car washes can't operate without the technology that runs them—and that's where you come in. As our IT Manager, you're not just an administrator; you're the leader who keeps POS terminals running, tunnel controls calibrated, and the CRM connected to every other system we depend on. From late-night outage calls to brand-new site openings, you'll be the person who makes sure the technology never gets in the way of the wash. If you're hands-on, calm under pressure, and energized by getting on a plane to bring a new site live, this role is for you. You'll manage the full technology stack across multiple brands and sites, lead high-priority projects, and build the IT function as the company grows.

Requirements

Hands-on experience administering DRB Systems (SiteWatch, Tunnel Master, or related modules) in a production car wash environment.
Hands-on experience with MICRO POS — configuration, troubleshooting, and integration.
Administered a CRM platform (Salesforce, HubSpot, or comparable) including integrations, reporting, and end-user support.
Skilled with networking fundamentals — VLANs, firewalls, site-level network design, ISP and circuit management.
Experience leading site openings, acquisitions, or new-store technology rollouts.
Comfortable with PCI compliance, payment processing infrastructure, and IT security across a multi-site footprint.
Bachelor's degree in IT, Computer Science, Information Systems, or related field preferred (equivalent experience considered in lieu of degree).
5+ years of IT operations or systems administration experience in a multi-site retail, hospitality, car wash, or similar industry.
2+ years in a leadership or management capacity.
Required: hands-on production experience with DRB Systems, MICRO POS, and a major CRM platform.
Strong networking fundamentals and PCI compliance awareness.
Prior experience managing technology vendors and service-level agreements.
Strong organizational, communication, and project management skills.
Valid driver's license and reliable transportation.
Ability to travel by car and plane (30%) including occasional same-day or after-hours response to site incidents.
Can lift up to 50 lbs (POS terminals, network gear, kiosks) and work in active wash environments — wet, loud, variable temperature.
Detail-oriented, organized, and an effective communicator across technical and non-technical audiences.
A valid REAL ID-compliant government ID for commercial air travel.

Nice To Haves

Knows the car wash technology stack.
Thrives on multi-site work.
Ready to take ownership of the systems that make our business actually run.
Calm under pressure.
Energized by getting on a plane to bring a new site live.
Confident problem-solver who stays calm during outages and leads from the front when things go sideways.

Responsibilities

Own the technology backbone of a growing car wash portfolio.
Act as the go-to expert for DRB, MICRO, and CRM systems across every brand and every site.
Lead site openings.
Respond to outages in real time.
Manage vendors.
Partner with operations leaders to keep tunnels running and members happy.
Keep POS terminals running.
Keep tunnel controls calibrated.
Ensure the CRM is connected to every other system.
Manage the full technology stack across multiple brands and sites.
Lead high-priority projects.
Build the IT function as the company grows.
Diagnose and resolve POS, tunnel control, network, and connectivity issues across multiple sites.
Manage vendor relationships and hold partners accountable to SLAs.
Ensure PCI compliance, payment processing infrastructure, and IT security across a multi-site footprint.
Manage direct reports, contractors, or matrixed teams.
Standardize network configuration to company standards.
Train staff on new technology features.
Coordinate with Operations and HR on system integrations.
Present updates on system consolidation across brands.
Support after-hours or weekend incident response based on business needs.