IT Manager

MetCap Living Management Inc • Toronto, ON

1d • Onsite

About The Position

MetCap Living Management Inc. is seeking an IT Manager for their Downtown Toronto office. This is a senior, hands-on technology leadership role responsible for both strategic IT direction and day-to-day technical operations. The IT Manager will oversee company-wide systems, infrastructure, cybersecurity, and end-user technology, while also being directly involved in system configuration, troubleshooting, and implementation of phone systems, accounting platforms, and corporate mobile devices. The goal is to ensure technology effectively supports MetCap’s residential property management operations across multiple regions.

Requirements

• Hands-on technology leader responsible for both strategic IT direction and day-to-day technical operations.
• Oversees company-wide systems, infrastructure, cybersecurity, and end-user technology.
• Directly involved in system configuration, troubleshooting, and implementation.
• Experience with phone systems, accounting platforms, and corporate mobile devices.
• Ensures technology effectively supports residential property management operations across multiple regions.
• Experience with network infrastructure.
• Experience with cloud services (Microsoft 365, backups, identity management).
• Experience with system upgrades, patches, migrations, and performance optimization.
• Experience maintaining business-critical applications including property management, finance, Customer Service, HR, and communication systems.
• Experience administering and supporting corporate phone systems, including VoIP platforms, office phones, call routing, extensions, voicemail, and call queues.
• Experience configuring and managing mobile/cellular devices, including corporate smartphones, mobile device management (MDM), and carrier contracts, provisioning, and usage optimization.
• Experience troubleshooting phone and mobile issues.
• Experience coordinating system rollouts, upgrades, and office or property deployments.
• Experience managing vendor relationships with telecom and mobile service providers.
• Experience providing advanced hands-on support for desktops, laptops, printers, and peripherals.
• Experience overseeing service desk operations and handling escalations.
• Experience establishing and enforcing IT policies, standards, and documentation.
• Experience supporting onboarding/offboarding processes including device setup and access controls.
• Experience implementing and maintaining cybersecurity controls, endpoint protection, and monitoring.
• Experience leading incident response and remediation for security events.
• Experience ensuring compliance with privacy and data protection standards.
• Experience leading and actively participating in IT projects.
• Experience coordinating timelines, vendors, budgets, and internal stakeholders.
• Experience performing system testing, validation, and post-implementation support.
• Experience developing and managing IT budgets with hands-on cost control.
• Experience negotiating contracts with software, hardware, telecom, and cloud vendors.
• Experience tracking licenses, subscriptions, and asset inventories.

Nice To Haves

• Experience with AI during hiring process is not used.

Responsibilities

• Develop and execute IT strategy aligned with business objectives and operational needs.
• Lead, mentor, and support IT staff while remaining directly involved in technical work.
• Act as a senior technical escalation point for complex or high-impact issues.
• Collaborate with executive leadership and department heads to align technology with operational priorities.
• Design, configure, maintain, and troubleshoot network infrastructure, cloud services (Microsoft 365, backups, identity management).
• Perform system upgrades, patches, migrations, and performance optimization.
• Maintain business-critical applications including property management, finance, Customer Service, HR, and communication systems.
• Administer and support corporate phone systems, including VoIP platforms, office phones, call routing, extensions, voicemail, and call queues for customer service.
• Configure and manage mobile/cellular devices, including corporate smartphones, mobile device management (MDM), and carrier contracts, provisioning, and usage optimization.
• Troubleshoot phone and mobile issues for head office and property locations.
• Coordinate system rollouts, upgrades, and office or property deployments.
• Manage vendor relationships with telecom and mobile service providers.
• Provide advanced hands-on support for desktops, laptops, printers, and peripherals.
• Oversee service desk operations and personally handle escalations when required.
• Establish and enforce IT policies, standards, and documentation.
• Support onboarding/offboarding processes including device setup and access controls.
• Implement and maintain cybersecurity controls, endpoint protection, and monitoring.
• Lead incident response and remediation for security events.
• Ensure compliance with privacy and data protection standards.
• Lead and actively participate in IT projects such as phone system upgrades, new property deployments, and software implementations and integrations.
• Coordinate timelines, vendors, budgets, and internal stakeholders.
• Perform system testing, validation, and post-implementation support.
• Develop and manage the IT budget with hands-on cost control.
• Negotiate contracts with software, hardware, telecom, and cloud vendors.
• Track licenses, subscriptions, and asset inventories.

Benefits

• Accommodation for applicants' needs in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and under the Ontario Human Rights Code throughout the selection process.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed