IT Manager

Highwire•New York, NY

23h•Hybrid

About The Position

The IT Manager will play a key role in overseeing the organization's technology infrastructure, managing complex IT projects, and ensuring that IT initiatives align with our overall business goals. The ideal candidate will bring a combination of strong management skills, technical knowledge, and a focus on driving operational excellence through technology. This position will require being in-office 3 days in NYC.

Requirements

At least 5-7 years’ experience in an IT Support role, preferably in an agency
Able to script or code in at least 1 popular coding language.
Demonstrated expertise in managing enterprise IT systems, SaaS/Cloud, and IT infrastructure, including Google Workspace, Slack, Zoom, CrowdStrike, Okta, Jamf, KnowBe4, Adobe Creative Cloud, and AWS services.
Familiar with AI technologies
Understanding of IT processes, governance, and compliance requirements
Outstanding leadership, problem-solving, and decision-making abilities
Mac OSX and Windows platform configuration and management
Can demonstrate knowledge of service desk ticketing-based software
Can demonstrate knowledge of endpoint management and security

Nice To Haves

Ambitious, curious and inclusive
Motivated to do their best work with an entrepreneurial spirit
Able to operate autonomously and take accountability
Creative and dynamic with a growth mindset
Enjoys working with people
Works well within a team
Has a desire to learn and develop knowledge
Displays a professional and reliable work ethic
Enjoys diversity in all its forms

Responsibilities

Partner with the Chief Technology Officer to implement and elevate the agency’s IT strategy to align with business objectives and drive growth.
Technical escalation point within the agency.
Management and development of agency IT Support.
Implementing, driving user adoption, and ensuring best usage of new technologies within the agency.
Management of networking and cloud infrastructure within agency.
Ensuring infrastructure and endpoint asset management, including refresh cycles, vulnerability management, and patching/updates, are maintained per the agency's cybersecurity policies.
Help drive and inform next-generation technology development.
Assist with selection and implementation of agency technology initiatives.
Oversee the design, maintenance, and security of key infrastructure, ensuring reliable and efficient operations.
Lead the planning, execution, and delivery of IT projects, including resource allocation, budget management, and timeline adherence.
Cultivate a high-performing IT team by recruiting, mentoring, and managing staff to achieve departmental goals.
Identify opportunities to improve operational efficiency through technology innovations and process enhancements.
Monitor and mitigate risks related to cybersecurity and data protection, safeguarding the organization’s assets and information.

Benefits

Competitive salary with merit-based opportunities for growth
Flexible hybrid work model tailored to your schedule and lifestyle
Generous vacation policy, including extended summer and winter breaks
Early log-off on Fridays through our Empower Hours program
401(k) plan with employer matching
Comprehensive medical, dental, and vision coverage, plus FSA options
Paid parental leave benefits
Commuter benefits
Annual Growth Mindset stipend for books, events, or learning experiences
Monthly technology reimbursement
Wellness benefit program for mental and physical health
501c3 donation matching program
Mentorship and ongoing professional development opportunities
Monthly recognition and team celebrations
Employee referral and new business referral bonuses
Quarterly Highwire events and team gatherings
Dog-friendly office environment
A supportive, inclusive, and collaborative workplace where you can grow and do your best work