IT Manager

Thomas Park•Annapolis, MD

2d•Hybrid

About The Position

We are a growing organization looking for a hands-on IT Manager to join our team and serve as the go-to resource for all things technology. This role is ideal for someone who has previously served as the sole IT person at a company and is comfortable owning the full spectrum of IT responsibilities — from day-to-day support to longer-term infrastructure planning. You will work closely with and report directly to the Director of Operations, and thrive in a fast-paced, startup-oriented environment where you take pride in keeping systems running smoothly. This is a largely independent role, and the right candidate will be self-directed, resourceful, and confident in making decisions without a large IT team behind them.

Requirements

Prior experience as the sole or primary IT person at an organization, demonstrating the ability to independently manage all aspects of IT without a dedicated team
5+ years of experience in IT support or systems administration
Expert-level proficiency across the Microsoft 365 platform, including Exchange Online, SharePoint, Teams, OneDrive, Intune, Entra ID, and Power Automate
Proficiency with helpdesk ticketing systems, user provisioning workflows, and asset management
Familiarity with mobile device management (MDM) and telecom carrier platforms (MetTel experience a plus)
Working knowledge of network infrastructure, content filtering tools, and endpoint security
Strong organizational skills with the ability to manage multiple priorities independently
Excellent communication skills; comfortable interfacing directly with leadership

Nice To Haves

Experience working in a startup or rapidly growing organization strongly preferred
Microsoft 365 certification (e.g., MS-102 Administrator Expert, or Teams/Endpoint Administrator Associate) strongly preferred
Experience with AI tools and a demonstrated interest in leveraging AI to improve IT operations or team productivity of AI-related training or certifications
Experience planning and executing IT setups for office relocations

Responsibilities

Serve as the primary point of contact for IT support requests; manage, prioritize, and resolve tickets efficiently
Troubleshoot hardware, software, and network issues for staff across locations
Handle provisioning and deprovisioning of user accounts, devices, and access permissions
Ensure new employees are set up and productive from day one
Manage the company’s cell phone plan and devices through MetTel
Track usage, coordinate upgrades, and serve as the primary liaison with the MetTel account team
Maintain accurate records of all IT hardware and software assets
Coordinate procurement, deployment, and retirement of equipment
Serve as the organization’s in-house expert and administrator for the full Microsoft 365 suite, including Exchange Online, SharePoint, Teams, OneDrive, Intune, and Entra ID (Azure AD)
Manage user accounts, licensing, permissions, and security settings across the M365 tenant
Build and maintain SharePoint sites, Teams workspaces, and OneDrive configurations that support collaboration and document management
Monitor monthly Microsoft 365 feature updates, assess their impact on the organization, and communicate changes proactively to staff
Leverage Power Automate and Power Platform tools to automate workflows and improve operational efficiency
Deliver hands-on training and onboarding to staff on M365 applications; develop quick-reference guides and resources to drive adoption
Administer web filtering, firewall rules, and endpoint security tools
Monitor for threats, apply patches, and ensure compliance with security policies
Produce regular IT reports for leadership covering ticket trends, asset status, security posture, and system performance
Lead IT planning and execution for office moves, including cabling, network setup, workstation deployment, and vendor coordination