IT Manager

Mammoth Holdings LLC•Knoxville, TN

4d•Hybrid

About The Position

We're looking for a hands-on, multi-site IT Manager to own the technology backbone of our growing car wash portfolio! In this role, you won't just sit at a desk and manage tickets—you'll be the go-to expert for DRB, MICRO, and CRM systems across every brand and every site. You'll lead site openings, respond to outages in real time, manage vendors, and partner with operations leaders to keep our tunnels running and our members happy. This is a great opportunity for an IT professional who knows the car wash technology stack, thrives on multi-site work, and is ready to take ownership of the systems that make our business actually run. TO SUM IT UP Our car washes can't operate without the technology that runs them—and that's where you come in. As our IT Manager, you're not just an administrator; you're the leader who keeps POS terminals running, tunnel controls calibrated, and the CRM connected to every other system we depend on. From late-night outage calls to brand-new site openings, you'll be the person who makes sure the technology never gets in the way of the wash. If you're hands-on, calm under pressure, and energized by getting on a plane to bring a new site live, this role is for you. You'll manage the full technology stack across multiple brands and sites, lead high-priority projects, and build the IT function as the company grows.

Requirements

Hands-on experience administering DRB Systems (SiteWatch, Tunnel Master, or related modules) in a production car wash environment.
Hands-on experience with MICRO POS — configuration, troubleshooting, and integration.
Administered a CRM platform (Salesforce, HubSpot, or comparable) including integrations, reporting, and end-user support.
Ability to independently diagnose and resolve POS, tunnel control, network, and connectivity issues across multiple sites.
Confident problem-solver who stays calm during outages and leads from the front.
Skilled with networking fundamentals — VLANs, firewalls, site-level network design, ISP and circuit management.
Experience leading site openings, acquisitions, or new-store technology rollouts.
Experience managing vendor relationships and holding partners accountable to SLAs.
Comfortable with PCI compliance, payment processing infrastructure, and IT security across a multi-site footprint.
Leadership experience — managing direct reports, contractors, or matrixed teams.
Detail-oriented, organized, and an effective communicator across technical and non-technical audiences.
Valid driver's license, reliable transportation, and a valid REAL ID-compliant government ID for commercial air travel.
Bachelor's degree in IT, Computer Science, Information Systems, or related field preferred (equivalent experience considered in lieu of degree).
5+ years of IT operations or systems administration experience in a multi-site retail, hospitality, car wash, or similar industry.
2+ years in a leadership or management capacity.
Required: hands-on production experience with DRB Systems, MICRO POS, and a major CRM platform.
Strong networking fundamentals and PCI compliance awareness.
Prior experience managing technology vendors and service-level agreements.
Strong organizational, communication, and project management skills.

Nice To Haves

Thrives on multi-site work.
Calm under pressure.
Energized by getting on a plane to bring a new site live.
Can lift up to 50 lbs (POS terminals, network gear, kiosks) and work in active wash environments — wet, loud, variable temperature.
Comfortable with 50–60% travel by car and plane, including same-day response to site emergencies when needed.

Responsibilities

Own the technology backbone of a growing car wash portfolio.
Act as the go-to expert for DRB, MICRO, and CRM systems across every brand and every site.
Lead site openings.
Respond to outages in real time.
Manage vendors.
Partner with operations leaders to keep tunnels running and members happy.
Keep POS terminals running.
Keep tunnel controls calibrated.
Ensure the CRM is connected to every other system.
Manage the full technology stack across multiple brands and sites.
Lead high-priority projects.
Build the IT function as the company grows.
Onboard new CRM admins and train them on data quality, integrations, and reporting.
Work with vendors to scope and order hardware refreshes.
Review PCI compliance status and address findings.
Standardize network configurations.
Train General Managers on new POS features.
Coordinate with Operations and HR on integration questions.
Present updates on system consolidation.
Respond to late-evening calls for system failures.