IT Manager

COPE Community Services, Inc.•Tucson, AZ

16d•$62,400 - $0•Onsite

About The Position

The IT Manager provides technical leadership and day-to-day supervision for information technology operations and IT staff supporting COPE Community Services, Inc. and Pima Prevention Partnership, including charter schools and administrative operations. The role assigns and prioritizes work, monitors service delivery, develops staff, and provides higher-level support for systems, networks, security, hardware, software, telecommunications, educational technology, and technology projects across both organizations. The IT Manager works with COPE and Pima Prevention Partnership leadership, vendors, and other departments to maintain reliable, secure, and effective technology services supporting behavioral health, physical health, residential, educational, and administrative operations. The position establishes procedures, maintains technical documentation, supports regulatory compliance, and recommends technology improvements based on organizational needs.

Requirements

Meet one of the following education and experience options: a bachelor's degree in information technology, computer science, cybersecurity, information systems, or a related field plus three years of progressively responsible IT experience, including at least one year of formal supervision, team leadership, project leadership, or senior technical responsibility; an associate's degree in a related technical field plus five years of progressively responsible IT experience, including at least one year in one of those leadership or senior-responsibility capacities; or a high school diploma or GED plus seven years of progressively responsible IT experience, including substantial systems or network administration experience and at least two years in one of those leadership or senior-responsibility capacities.
Possess or be able to obtain and maintain a valid Arizona Department of Public Safety level one IVP Fingerprint Clearance Card.
Pass a pre-employment drug screen.
Be at least 21 years of age and possess a valid Arizona driver's license with a clean or acceptable driving record.
Submit a 36-month driving record from the DMV at the time of job offer and maintain acceptable driving standards during employment.
Inform COPE of current drug use that could impair or lessen job performance or the ability to perform job duties.

Nice To Haves

Experience supporting technology operations in a charter school, public school, educational organization, healthcare organization, behavioral health organization, nonprofit organization, or other regulated environment.
Experience supporting HIPAA-, 42 CFR Part 2-, or FERPA-regulated systems.
Relevant Microsoft, CompTIA, Cisco, VMware, cybersecurity, or IT service management certifications.

Responsibilities

Provide technical leadership and day-to-day supervision for IT operations and staff supporting COPE Community Services, Inc. and Pima Prevention Partnership.
Assign and prioritize work, monitor service delivery, and develop staff.
Provide higher-level support for systems, networks, security, hardware, software, telecommunications, educational technology, and technology projects.
Work with organizational leadership, vendors, and other departments to maintain reliable, secure, and effective technology services.
Establish procedures and maintain technical documentation.
Support regulatory compliance.
Recommend technology improvements based on organizational needs.