IT Manager

Freethink • Washington, DC

6d • $70,000 - $100,000 • Onsite

About The Position

Big Think is seeking an IT Manager to serve as a primary point of contact for IT support across the organization. This role involves managing the help desk, resolving technical issues, and ensuring timely, high-quality support for a distributed workforce of over 100 people. The IT Manager will oversee the end-to-end IT onboarding and offboarding process, including provisioning and configuring equipment, managing user accounts, and ensuring employees have the necessary tools and access. This position also involves administering the company's SaaS applications, managing media asset infrastructure in coordination with the VP of Information Technology & Infrastructure, and overseeing the IT asset inventory. Additionally, the role includes administering various IT management tools like Iru MDM, Apple Business Manager, Munki, Autopkg, and CrowdStrike, managing OS and software updates, and overseeing shared PostgreSQL databases for DaVinci Resolve workstations. Strategic decision-making regarding hardware deployments and lifecycles is also a key responsibility.

Requirements

• 5 years of IT experience.
• Ability to be present in our Washington, DC office Monday through Friday, from 9:00am-6:00pm ET, with a meal break.
• Strong attention to detail and a positive, can-do attitude.
• Strong ability to prioritize well and proactively see projects through to completion.
• Empathy for fellow employees who require technical assistance.
• Openness to feedback and challenge and a desire for continuous learning and improvement.
• Advanced proficiency in macOS, Windows environments – Linux is a plus.
• Familiarity with zsh, bash, vim, PowerShell, ssh, and rsync.
• Familiarity with basic networking.
• Familiarity with Amazon Web Services.

Nice To Haves

• Linux is a plus.
• Familiarity with YoYotta a plus.
• Knowledge of video post-production workflows a plus.

Responsibilities

• Serve as a primary point of contact for IT support across the organization, managing the help desk, resolving technical issues, and ensuring timely, high-quality support for a 100+ person distributed workforce.
• Oversee the end-to-end IT onboarding and offboarding process, including provisioning and configuring computers and equipment, creating and disabling user accounts, shipping and retrieving hardware, and ensuring employees have the tools and access needed to be productive from day one.
• Serve as an administrator of the company's SaaS applications (e.g., Slack, Google Workspace, Adobe, ClickUp, and other business systems), including user provisioning, license and seat management, renewals, access administration, and employee support.
• In coordination with our VP of Information Technology & Infrastructure, manage day-to-day media asset infrastructure, including on-prem FreeNAS storage server maintenance and administration, on-prem maintenance for 10-GbE switches, shipping and receiving portable hard drives for worldwide production teams, LTO backup operations, and cloud storage administration.
• Oversee the company's IT asset inventory, including computers, monitors, peripherals, and other equipment, ensuring assets are accurately tracked, properly maintained, with up-to-date operating systems and software, and ready for employee use.
• Administer Iru MDM and Apple Business Manager with Apple Accounts federated with Google Workspace.
• Administer Munki and Autopkg across our fleet of computers.
• Administer CrowdStrike across our fleet of computers.
• Manage OS and software updates across all employee issued computers.
• Oversee the setup, backup, and archiving of shared PostgreSQL databases for DaVinci Resolve workstations.
• Make strategic decisions about hardware deployments and hardware lifecycles.

Benefits

• Access the Big Think+ platform to sharpen your own leadership skills.
• Comprehensive wellness benefits: memberships to HealthAdvocate, Teladoc, OneMedical, and Talkspace.
• Competitive benefits, including medical, dental, and vision insurance, life and disability coverage, 401(k), and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed