IT Manager Milford, Ohio

Jeff Wyler Automotive Family•Milford, OH

About The Position

Jeff Wyler Automotive Family is seeking an experienced, motivated, and service-oriented IT Manager to oversee and support technology infrastructure across its corporate office and dealership locations. The role manages day-to-day IT operations, systems and network infrastructure, telecommunications and phone systems, and employee technology support. It calls for a hands-on leader who can troubleshoot issues, manage technology projects, work with outside vendors, and provide strategic direction for the company’s technology needs. The IT Manager oversees IT staff and help desk operations, supports complex technical issues, maintains cybersecurity and data protection, and coordinates with department managers, dealership leadership, vendors, and telecommunications providers. The role also plans IT projects and upgrades, develops the department budget, and identifies technology improvements that support productivity and business operations.

Requirements

5+ years of progressive IT experience, preferably in an IT leadership or management role.
Demonstrated experience managing business phone systems and telecommunications.
Strong working knowledge of VoIP, PBX, hosted phone platforms, and phone system administration.
Experience with network administration, Windows environments, servers, and Microsoft 365.
Knowledge of cybersecurity best practices, network security, and data protection.
Experience managing IT vendors, service providers, and technology projects.
Strong troubleshooting, problem-solving, and organizational skills.
Excellent communication and leadership abilities.
Ability to manage multiple priorities in a fast-paced business environment.

Nice To Haves

Automotive dealership or multi-location business experience.
Experience supporting multiple business locations or dealership environments.
Experience with enterprise-level phone systems and telecommunications platforms.
Microsoft certifications, CompTIA certifications, or other relevant IT credentials.
Experience with network infrastructure, firewalls, switches, wireless networks, and cloud-based systems.

Responsibilities

Oversee daily IT operations, systems, and technology infrastructure.
Manage and maintain servers, workstations, networks, printers, and other IT equipment.
Ensure system reliability, security, performance, and availability.
Manage software installations, updates, licensing, and hardware upgrades.
Develop and maintain IT policies, procedures, and documentation.
Oversee data backup, disaster recovery, and business continuity processes.
Manage, maintain, and troubleshoot company-wide business phone systems and telecommunications infrastructure.
Oversee phone system installations, configurations, upgrades, and maintenance.
Manage phone extensions, call routing, voicemail, call groups, and call forwarding.
Coordinate with telecommunications providers and vendors to resolve service issues.
Evaluate and recommend improvements to phone systems and communication technology.
Support dealership and corporate office communication needs.
Provide leadership and direction to IT staff and support personnel.
Oversee help desk operations and ensure timely resolution of employee technology issues.
Provide escalation support for complex hardware, software, network, and telecommunications problems.
Establish service standards and accountability for IT support.
Work with department managers and dealership leadership to identify technology needs.
Maintain cybersecurity standards and protect company systems and data.
Manage user access, permissions, and network security; monitor for vulnerabilities and security risks.
Manage relationships with technology vendors, service providers, and telecommunications partners.
Evaluate technology solutions, negotiate vendor services, and manage IT-related expenses.
Identify opportunities to improve technology, productivity, and operational efficiency.
Plan and oversee IT projects, upgrades, and implementations.
Develop and manage the IT department budget.
Ensure technology solutions support the company's growing business operations.