IT Manager

Superheat•Kincardine, ON

36d

About The Position

Looking for a smart career choice? Superheat's commitment to advancing heat treatment is in our people. We are always looking for talented, innovative, and enthusiastic individuals to support the clients we serve and share our passion to continually push the industry. We are currently seeking an experienced IT Manager to join our team in Kincardine. This role is responsible for overseeing and advancing Superheat's IT operations to ensure systems are reliable, secure, and aligned with business strategy. This role will work closely with senior management to drive innovation, manage infrastructure, and lead the IT team in supporting the organization's evolving technology needs.

Requirements

Expert-level technical knowledge across enterprise IT environments
Strong analytical and troubleshooting abilities for complex technical issues
Demonstrated experience with Microsoft server technologies and cloud platforms
Solid understanding of networking, VPNs, and security best practices
Proven leadership, communication, and organizational skills
Ability to think strategically and creatively to improve systems and processes
Comfortable working independently while collaborating across departments
Minimum 5 years of experience in a senior IT or IT leadership role
Post-secondary diploma or degree in Information Technology or a related field (preferred)
Industry-recognized Microsoft certification or equivalent experience
Extensive experience implementing and supporting Microsoft Server products
Experience with enterprise security frameworks, compliance, and infrastructure management

Responsibilities

Lead, supervise, and support day-to-day activities of the IT team, including performance management, coaching, training, and development
Provide technical leadership and serve as a mentor and subject-matter expert across IT initiatives and projects
Plan, develop, implement, and maintain the organization’s technology infrastructure
Oversee installation, configuration, testing, maintenance, and performance of servers, operating systems, and network infrastructure
Administer and maintain systems including SAN and network hardware, Microsoft Hyper-V, Microsoft Windows Server (Enterprise & Standard), Microsoft SQL Server, Office 365 / Azure, Microsoft Teams Phone and VoIP/SIP/PBX services, Sophos and other security hardware and software, SSL certificates and DNS services
Manage system automation, performance optimization, security controls, backups, disaster recovery, and failure analysis
Oversee Identity and Access Management (IAM), IT Service Management (ITSM), and security frameworks to ensure compliance
Maintain LAN, WAN, VPN, and internet connectivity, providing troubleshooting and support as required
Create and maintain systems documentation, procedures, and technical standards
Coordinate hiring of Network Support Technicians in partnership with Human Resources
Conduct staff evaluations, manage performance concerns, and address disciplinary matters in consultation with Human Resources
Ensure IT staff are adhering to established procedures and best practices
Manage vendor relationships, procurement, licensing, and contracts for hardware, software, and IT services
Oversee software license management, data backup and replication, web servers, network security, servers, UPS systems, and peripheral equipment
Participate in after-hours or on-call support as needed