IT Manager

AVIVO • Minneapolis, MN

8d • Onsite

About The Position

Behind every life‑changing service at Avivo is technology that simply works — reliably, securely, and seamlessly. As the IT Manager, you are the person who makes that possible. In this hands‑on, high‑impact role, you’ll keep Avivo’s technology running across multiple sites, ensuring staff have the tools they need to serve clients effectively. From troubleshooting issues to partnering on larger infrastructure initiatives, you will be a trusted resource who makes technology approachable, responsive, and mission‑aligned. Even better — Avivo is a 32‑hour work week organization, giving you the opportunity to do meaningful, high‑impact work while maintaining balance and sustainability in your career.

Requirements

• Associate degree or higher in Information Technology, Computer Science, or related field OR equivalent experience with a minimum of 3 years of hands‑on IT support
• At least 3 years of experience in a hands‑on IT role, including end‑user support and equipment deployment
• Strong working knowledge of Microsoft 365, Windows systems, and account administration
• Experience troubleshooting hardware, software, and basic network connectivity issues
• Ability to communicate technical concepts clearly to non‑technical users
• Strong organizational skills and ability to manage multiple priorities
• Commitment to providing excellent, patient, and people‑centered support
• Valid driver’s license, reliable transportation, and ability to travel between Avivo sites

Nice To Haves

• Experience coordinating with IT vendors or managed service providers
• Familiarity with cybersecurity practices and HIPAA‑regulated environments

Responsibilities

• Serve as the primary point of contact for staff technology support across all Avivo locations
• Troubleshoot and resolve issues related to Microsoft 365, Teams, Outlook, SharePoint, hardware, phones, and connectivity
• Coordinate with external IT partners for ticket escalation, projects, and system improvements
• Set up, deploy, and maintain computers, phones, and equipment for new and existing staff
• Manage user accounts, permissions, and access in Active Directory, Entra ID, and Microsoft 365
• Monitor systems performance and provide first‑level support for networks, VPNs, and connectivity issues
• Maintain accurate inventory of IT equipment, licenses, and systems documentation
• Support cybersecurity efforts, including MFA, endpoint protection, and HIPAA compliance practices
• Translate technical information into clear, accessible language for staff at all levels
• Contribute to a secure, responsive, and user‑focused technology environment that supports Avivo’s mission

Benefits

• 32-hour full-time work week
• Medical Health Plan
• Health Savings Account (HSA)
• Nice Healthcare: offers chat, video visits and in-home primary care visits
• Dental plan
• Dependent Care Flexible Spending Account (FSA)
• Basic Life/AD&D & Voluntary Life/AD&D
• Long term disability
• Option to purchase critical illness, accident insurance and short-term disability
• 401(k) Plan
• 10 Paid holidays & generous PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree