IT Manager

International City County Management • Washington, DC

6d • Hybrid

About The Position

ICMA is seeking an IT Manager to oversee all technology infrastructure, systems, and services that support the association's internal operations and external member experience. Duties include oversight and guidance of staff; management of technology systems, support, and services; and monitoring and optimizing system performance to ensure reliability and efficiency. The ideal candidate will work onsite in our Washington, D.C., Headquarters three days a week or more, as needed, based on the organization's priorities.

Requirements

• B.S. or a B.A. degree in technology-related curriculum
• Eight (8) or more years of experience in association technology and database management or related technical field
• Demonstrated background in leading and maintaining complex technology environments, including infrastructure, network systems, enterprise and departmental applications, data management frameworks, and information security functions
• Demonstrated ability to plan, prioritize, and deliver IT projects within established timelines and project scope, along with strong time management skills and the ability to effectively multitask in a multi-project environment
• Experience developing and executing a Technology Roadmap that aligns IT initiatives with organizational goals and priorities
• Broad range of technical expertise in various products, and the ability to learn new products/solutions quickly; strong initiative to learn more advanced technical and design concepts
• Ability to conduct research for innovating and enhancing current technological capabilities
• Excellent critical thinking skills and ability to make timely and sound decisions based on accurate judgment
• Experience driving new technology solutions that result in more business opportunities
• Proficiency in problem recognition and solving skills; strong verbal, written, and presentation communication skills that support collaboration with diverse teams, clear articulation of ideas, positive stakeholder influence, and the development of lasting professional relationships
• Demonstrated knowledge of thought leadership and management skills, financial operations, and inventory control processes
• Ability to collaborate with cross-departmental teams to achieve common goals
• Ability to prioritize competing interests and lead teams to implement high impact work products
• A high-speed Internet connection is required when working virtually. Personnel will provide the Internet service at their own expense. The internet connection must be of sufficient bandwidth to allow the team member to efficiently perform their regular job functions and participate in virtual meetings.
• The selected candidate must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Nice To Haves

• Project management certification (PMP, CAPM, or equivalent)

Responsibilities

• Develop and lead a high-performing IT team by providing guidance and operational leadership to ensure reliable technology support and successful system performance.
• Collaborate regularly with end-users, project managers, and cross-functional teams to align IT services and priorities with organizational goals.
• Oversee all association technology systems (including the association management system (AMS), website, learning management system (LMS), Microsoft 365 ecosystem, etc.), driving evaluation and procurement processes to deliver solutions that enhance operations; direct large-scale IT initiatives and ensure achievement of defined goals.
• Serve as the primary project manager for IT initiatives, overseeing the full lifecycle from planning through delivery within scope, timeline, and budget.
• Research and recommend emerging technologies - including AI tools and workflow automation - to improve efficiency and member engagement; maintain a long-term roadmap for application architecture, integrations, and platform modernization.
• Present technology updates, project status, risk assessments, and team performance to senior leadership as needed.
• Oversee infrastructure, systems maintenance, and lifecycle planning across all technology platforms; direct the development, integration, and enhancement of custom and third-party applications.
• Oversee helpdesk processes, service delivery standards, and escalation paths to ensure high quality end user support.
• Monitor and address potential technology and security vulnerabilities by implementing proactive risk management strategies that safeguard organizational systems, protect sensitive data, and support ongoing business continuity and operational stability.
• Ensure business continuity by directing the development, evaluation, and ongoing validation of data protection, system recovery, and emergency response strategies.
• Develop and enforce IT policies, documentation, standard operating procedures, and staff training programs to promote security awareness and operational consistency.
• Develop and manage the annual IT budget, including staffing, licensing, infrastructure, and capital planning; track and manage expenses to promote efficient resource allocation and cost-effective operations.
• Manage vendor and consultant relationships; negotiate contracts and service level agreements; oversee contract staff as needed.

Benefits

• employer sponsored health, dental, life, disability, and employee assistance benefits
• Paid time off to include vacation, sick leave, holidays, and floating days
• Generous retirement plan
• Opportunities for ongoing professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Manager