IT Manager - Healthcare

Pinnacle Home Care • Oldsmar, FL

5d

About The Position

Pinnacle Home Care, Florida’s largest independent Medicare-certified home health provider, is seeking an IT Manager to join their award-winning team. The company has been delivering high-quality, patient-centered care for over two decades and is looking for an individual to make a difference in patients’ lives with a company that values their expertise. The role involves leading and managing daily IT operations, ensuring reliable technology services, and driving operational excellence.

The IT Manager will oversee Service Desk operations, manage Microsoft 365, Azure, and other collaboration platforms, and partner with internal and external resources to maintain network, server, cloud, and endpoint technologies. A key focus will be on ensuring technology systems remain secure, reliable, and available, including supporting cybersecurity initiatives, vulnerability remediation, and HIPAA compliance. The role also involves managing technology vendor relationships, supporting budgeting, and leading, mentoring, and developing technology team members. The IT Manager will identify opportunities for automation, evaluate emerging technologies, and participate in strategic technology planning and organizational change management.

Requirements

• Bachelor’s Degree in Information Technology, Computer Science, Information Systems, Business Technology, or equivalent experience preferred.
• Minimum five (5) years of progressive IT leadership experience.
• Experience managing Service Desk, Infrastructure, Endpoint Management, or Technology Operations teams.
• Strong knowledge of Microsoft 365, Azure, Intune, Identity Management, and cloud-based technologies.
• Working knowledge of cybersecurity principles and operational security practices.
• Familiarity with ITIL service management principles.
• Strong analytical, organizational, and problem-solving abilities.
• Excellent verbal, written, and executive communication skills.

Nice To Haves

• Healthcare technology experience preferred.
• Home Health, Hospice, or Post-Acute Care experience is preferred.
• Knowledge of HIPAA security and compliance requirements preferred.
• Preferred Certifications: Microsoft Certifications - Azure Certifications - ITIL Foundation or higher - CompTIA Security+ - Cisco Certifications - Other relevant industry certifications

Responsibilities

• Lead and manage daily IT operations across all supported locations and departments.
• Ensure reliable delivery of technology services supporting clinical, operational, and administrative teams.
• Monitor and improve service delivery performance through established KPIs and operational metrics.
• Develop scalable support models that support organizational growth.
• Drive operational excellence through standardization, automation, and process improvement.
• Oversee Service Desk operations and end-user support services.
• Establish and maintain service level expectations and performance standards.
• Monitor ticket volumes, aging, trends, and resolution effectiveness.
• Champion a customer-focused support culture that delivers timely, professional, and effective service.
• Ensure knowledge management practices and support documentation remain current and effective.
• Oversee administration and support of Microsoft 365, Azure, Endpoint Management, Identity Management, Teams Phone, and collaboration platforms.
• Partner with internal and external resources to maintain network, server, cloud, and endpoint technologies.
• Ensure technology systems remain secure, reliable, and available.
• Support technology upgrades, deployments, and lifecycle management activities.
• Partner with Technology Leadership to strengthen the organization’s cybersecurity posture.
• Support vulnerability remediation, endpoint compliance, access management, and security best practices.
• Participate in incident response activities and technology risk mitigation efforts.
• Promote security awareness and compliance throughout the organization.
• Support HIPAA compliance and protection of company and patient information.
• Maintain and periodically test disaster recovery and business continuity procedures.
• Participate in emergency response planning and technology recovery efforts.
• Ensure critical systems and operational processes can be restored within established recovery objectives.
• Manage technology vendor relationships and service performance.
• Assist with contract reviews, renewals, and vendor evaluations.
• Support technology budgeting and cost optimization initiatives.
• Identify opportunities to maximize value while maintaining operational effectiveness.
• Lead, mentor, coach, and develop technology team members.
• Foster a culture of accountability, ownership, collaboration, and continuous learning.
• Conduct performance evaluations, goal setting, and development planning.
• Develop cross-training initiatives and succession planning strategies.
• Promote employee engagement and professional growth.
• Identify opportunities to automate manual processes and improve operational efficiency.
• Evaluate emerging technologies and recommend solutions that support business objectives.
• Participate in strategic technology planning initiatives.
• Support organizational change management and adoption efforts.

Benefits

• Ongoing Professional Development: Free Continuing Education Units (CEUs) to support licensure and career advancement.
• Competitive Benefits & Perks: Including an employee referral program where you can earn rewards.
• Personalized, One-on-One Care: Help patients heal and regain their independence by delivering individualized care in the comfort of their homes.
• Growth & Stability: Over two decades as Florida’s largest independent home health agency.
• Recognized Excellence: Ranked as a USA Today Top Workplace.
• Supportive & Fun Culture: Join a collaborative, forward-thinking team that values both professional excellence and personal fulfillment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior