IT Manager
About The Position
Techo-Bloc is seeking an IT Manager to lead their IT technicians across Canada and the United States. This role involves setting clear standards, running a tight operation, and developing team members. The IT Manager will act as a liaison between the IT team and the IT Director, ensuring smooth day-to-day operations, effective problem escalation, and a supportive team environment. The ideal candidate will thrive in a fast-paced, evolving manufacturing environment where processes may still be defined, and will have a hand in shaping them. This role offers significant ownership and the opportunity to build processes, develop people, and foster a desirable team culture.
Requirements
- 8+ years in IT, with at least 3 years in a supervisory capacity.
- Experience in a multi-site environment, ideally manufacturing, distribution, or industrial.
- Strong command of the Microsoft stack: Active Directory, Microsoft 365, Azure AD, Intune.
- Familiarity with ERP environments.
- Experience managing a helpdesk or ITSM platform (Jira, ServiceNow, Freshdesk, or similar).
- Fluency in French and English is required.
- Ability to stay calm under pressure and manage multiple priorities.
- Strong organizational skills.
- Comfortable communicating technical information to technicians and presenting to senior leadership.
Nice To Haves
- Hands-on experience with Microsoft Dynamics 365.
- ITIL certification or equivalent service management training.
Responsibilities
- Lead a group of IT technicians across Canada and the United States, handling hiring, onboarding, coaching, performance conversations, and decision-making.
- Build a team culture where individuals are motivated by clear standards and genuine support.
- Own the end-to-end IT support experience, including helpdesk and field support, ensuring Service Level Agreements (SLAs) are met and tickets are resolved with urgency.
- Manage the impact of IT issues on business operations, ensuring technology functions smoothly for employees.
- Lead or support IT projects such as site upgrades, system rollouts, and process improvements from scoping to execution.
- Identify patterns in recurring problems and implement upstream solutions.
- Document effective processes to prevent redundant work.
- Explore and implement AI solutions to enhance team efficiency and impact.
Benefits
- Group insurance and RRSP with employer contribution
- 24/7 telemedicine and Employee Assistance Program
- Training and career development opportunities
- Performance-based bonuses
- Employee recognition programs
- Product discounts and workplace perks (snacks, events, free parking)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
