IT Manager | Gestionnaire TI

Jesta I.S.•Westmount, QC

3d•Hybrid

About The Position

The IT Manager is responsible for the reliability, security, and operational excellence of Jesta I.S.’s internal IT environment, supporting both employees and client‑facing SaaS connectivity. This role leads a small IT team while remaining hands‑on across infrastructure, systems administration, networking, and end‑user support in a cloud‑centric ERP organization. The position directly enables the delivery of Jesta’s Vision Suite platforms by ensuring secure access, high availability, and compliance‑aligned operations. This is a leadership role with strong influence on operational maturity, security posture, and scalable growth.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
10+ years of progressive IT experience in enterprise environments.
2–4 years of people leadership or team management experience.
Proven experience supporting large virtualized environments, including 400+ VMs.
Strong background in networking, systems administration, and cloud platforms.
Experience supporting SaaS platforms and secure client connectivity.
Functional English proficiency.

Nice To Haves

ITIL certification or equivalent service management training.
Security or infrastructure certifications such as CISSP, CCNP, or Azure/AWS/OCI certifications.
Experience in ERP, enterprise software, or SaaS organizations.
Hands-on experience supporting SOC 1 / SOC 2 audits and control maintenance.
Experience operating in regulated or security-sensitive environments.

Responsibilities

Own end‑to‑end delivery of IT services for approximately 130–150 internal users across hybrid (remote and on‑site) environments.
Ensure performance, availability, and reliability of infrastructure supporting 400+ on‑site virtual machines and cloud services.
Act as the primary escalation point for critical incidents, coordinating root‑cause analysis and permanent remediation.
Establish and monitor service performance metrics, SLAs, and continuous improvement initiatives.
Provide hands‑on technical leadership across networking, systems, identity, and endpoint environments.
Lead troubleshooting of complex infrastructure and connectivity issues impacting internal teams or external client access.
Design, implement, and maintain secure, scalable infrastructure aligned with enterprise SaaS delivery requirements.
Guide technical standards, architecture decisions, and tooling selection.
Lead, coach, and develop the IT Systems Administrator, Senior Desktop Analyst, and Security & Compliance Analyst.
Set clear priorities, objectives, and accountability aligned with business and security goals.
Foster a culture of documentation, operational discipline, and continuous learning.
Enable secure network connectivity for external clients accessing Jesta SaaS products.
Oversee access provisioning, certificate lifecycle management, and secure authentication mechanisms.
Partner with Product, Engineering, and Client Services teams to ensure seamless client onboarding and access support.
Support and maintain SOC 2 and SOC 1 control environments in partnership with Security and Compliance stakeholders.
Ensure IT policies, procedures, and employee security training are documented, current, and enforced.
Manage endpoint, network, and identity security controls, including monitoring and incident response support.
Define and maintain IT documentation, standards, and runbooks.
Implement and mature incident, change, problem, and asset management processes.
Oversee hardware and software lifecycle management, licensing, and vendor relationships.