IT Manager

Sono Bello•Bellevue, WA

7h•$125,000 - $150,000•Hybrid

About The Position

Sono Bello is seeking an IT Manager to oversee operational IT services across clinic and corporate locations in a cloud-first healthcare environment. This role ensures technology systems are reliable, secure, and aligned with business and regulatory requirements. The IT Manager drives service delivery performance, operational accountability, analytics, and continuous improvement across infrastructure, networking, identity, and endpoint platforms.

Requirements

7+ years of progressive IT experience with operational leadership responsibilities
Experience managing IT operations in a multi-site environment
Strong knowledge of Microsoft Azure, Microsoft 365, Entra ID, and Intune
Working knowledge of Meraki networking solutions
Experience building performance metrics and executive-level reporting
Strong analytical, organizational, and communication skills

Nice To Haves

Healthcare or regulated industry experience preferred
ITIL, Azure, or Cisco certifications preferred

Responsibilities

Responsible for overall IT operations across service desk, infrastructure, networking, and endpoint management
Accountable for service performance, including SLA/KPI tracking, operational trend analysis, and ongoing reporting on system, endpoint, and network health
Responsible for escalation oversight and resolution of business-critical incidents
Ensures consistent onboarding, offboarding, provisioning, and documentation practices across all locations
Oversees Azure infrastructure to maintain availability, stability, and cost control
Maintains secure and compliant Microsoft 365 services aligned with enterprise standards
Responsible for identity lifecycle management within Entra ID, including access governance and conditional access
Oversees Intune and Windows Autopilot to ensure standardized and compliant device deployment
Ensures enforcement of Zero Trust and endpoint security controls
Responsible for network reliability and coordinates vendor support as needed
Ensures operational compliance with HIPAA, SOC, and related regulatory requirements
Oversees vulnerability management, patch compliance, and audit readiness
Drives process improvements and operational efficiency through automation and standardization
Provides leadership, mentorship, and performance management for IT staff
Manages vendor relationships and supports budgeting and cost oversight
Supports operational planning and stabilization of enterprise technology initiatives