IT Manager

State of Louisiana • Baton Rouge, LA

20h • Hybrid

About The Position

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana. This position may be filled in the following parishes: East Baton Rouge. This is a promotional opportunity open only to current permanent employees in a classified position with Louisiana Department of Health, Office of the Secretary. Looking for an opportunity to utilize your exceptional skills, challenge yourself, and make a high impact in the workplace? Join our team and play a vital role in supporting the daily operations of the Disability Determinations Services (DDS). In this position you’ll serve as the Information Technology director for the DDS program, overseeing the agency’s Computer Center housed in the Baton Rouge Area Office as well as remote LAN/WAN centers housed in New Orleans DDS and Shreveport DDS. In this role you will help provide users with Disability Determination Services a stable system to process disability claims for the citizens of Louisiana. Here, you’ll enjoy displaying and expanding your knowledge and skill in a myriad of ways that significantly help DDS continue to provide quality service to the community. Come be a part! An ideal candidate should possess the following competencies: Building and Supporting Teams: The ability to combine one's actions and efforts with others to work toward achieving a common goal. Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement. Demonstrating Initiative: The ability to assess situations independently and take proactive steps to address them without being prompted or instructed by others. Displaying Expertise: The ability to demonstrate specialized knowledge, skills, and experience to apply subject-matter expertise in diverse and evolving contexts. Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others. Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies. Leveraging Technology: The ability to use digital tools, systems, and emerging technologies to improve efficiency and effectiveness. Managing Performance: The ability to plan, monitor, and document employee performance throughout the year. Managing Systems: The ability to influence how people, processes, tools, and technology interact as an integrated system to support teams and achieve organizational outcomes. Training Others: The ability to design and deliver training experiences that build knowledge, develop skills, and improve performance.

Requirements

• Seven years of experience in information technology; OR Six years of full-time work experience in any field plus five years of experience in information technology; OR An associate's degree in information technology plus five years of experience in information technology; OR A bachelor’s degree plus five years of experience in information technology; OR A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus four years of experience in information technology; OR A master’s degree plus four years of experience in information technology.
• Individuals selected for positions with the Disability Determination Service (DDS) will go through a complete federal background investigation.
• A suitability determination by the Social Security Administration is necessary to determine whether an employee can be issued credentials in order to have access to Social Security disability data, records, and systems.
• Your conditional job offer and access to Social Security Administration's (SSA's) systems, data, information, and/or premises are contingent upon you passing the SSA suitability process.
• Note: This covers the preliminary screening (pre-screen) and the final background adjudication stage of the suitability process.

Nice To Haves

• A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

Responsibilities

• Supervises and manages permanent professional staff, hiring and training new employees, and prepares performance evaluations
• Manages software initiatives of Social Security Administration as well as DDS
• Manage operations, programming functions, and security for the statewide mainframe and IWS/LAN operations in three DDS offices
• Implements and monitors policies and procedures for all operational functions
• Prepares specifications and evaluations for bids to secure software and/pr software services
• Plans and projects personnel, budgeting, equipment, and space needs
• Designs and manages special studies, onsite observations, and statistical evaluations to analyze statewide performance involving system operations that affect production, cost, quality, and time considerations
• Serves on state and national committees representing DDS needs on system related issues
• Coordinates and helps perform on-site audits of overall system operations

Benefits

• Information on the Louisiana Works, Louisiana Rehabilitation Services is available here.
• LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees.
• Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager