IT Manager

Judi Health•Denver, CO

10d•$100,000 - $150,000•Hybrid

About The Position

Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including: Judi Rx, a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers, Judi Health™, which offers full-service health benefit management solutions to employers, TPAs, and health plans, and Judi®, the industry’s leading proprietary Enterprise Health Platform (EHP), which consolidates all claim administration-related workflows in one scalable, secure platform. Together with our clients, we’re rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve. To learn more, visit www.judi.health. The IT Manager is responsible for leading within the IT Engineering function, overseeing day-to-day operations, delivery of IT services, and execution of strategic initiatives. This role manages a team of IT Engineers, ensures the reliability and scalability of enterprise IT systems, and drives continuous improvement across identity, endpoint management, and SaaS platforms. The IT Manager serves as the final escalation point for IT systems and user-impacting issues, while partnering with cross-functional stakeholders to align IT solutions with business, security, and compliance needs.

Requirements

7–10+ years of progressive experience in IT engineering, systems administration, or platform ownership roles
Proven experience leading technical teams
Demonstrated success mentoring engineers across multiple experience levels
Strong background in: Identity and access management (SSO platforms such as Okta, OneLogin, Auth0)
Endpoint management (MDM solutions, including Intune or equivalent)
SaaS application administration and deployment
Experience managing onboarding/offboarding workflows in a distributed environment
Experience administering and acting as a SME for Office 365
Experience supporting Mac hardware and remote users in a distributed workforce
Experience leading IT projects and coordinating cross-functional initiatives
Familiarity with at least one major cloud platform (AWS, Azure, or Google Cloud preferred)
Experience with ticketing systems such as Jira Service Desk or similar platforms
Strong scripting and automation skills (Bash, PowerShell, Python, or similar) preferred
Customer-oriented mindset with strong problem-solving and communication skills
Ability to lead incident response and serve as a senior escalation point for critical issues
Strong understanding of security principles, access controls, and audit/compliance considerations

Nice To Haves

Strong scripting and automation skills (Bash, PowerShell, Python, or similar)

Responsibilities

In partnership with the IT Director, lead, mentor, and develop a team of IT Engineers, including hiring, onboarding, and performance management
Act as the final escalation point for complex IT Engineering and Helpdesk issues
Own delivery of IT Engineering projects, including planning, prioritization, and resource allocation
Drive implementation of strategic, systemic solutions to eliminate recurring issues and improve user experience
Oversee administration and optimization of: Identity and access management (SSO), Endpoint management (MDM), SaaS platforms and productivity tools (e.g., Office 365)
Ensure onboarding and offboarding workflows are scalable, secure, and compliant
Partner with Security, Engineering, and Business teams to define and enforce best practices and standards
Evaluate, select, and deploy new technologies and software solutions
Establish and maintain documentation, processes, and operational standards
Manage cross-functional initiatives and coordinate with IT leadership on prioritization and resourcing
Act as a liaison between IT Engineering and stakeholder teams
Encourage automation and efficiency through scripting and process improvement
Ensure appropriate support coverage, including participation in off-hours support as needed