IT Manager

Equiti Group•US FL Remote, FL

25d

About The Position

The Manager, Infrastructure & End User Services provides strategic and operational leadership for the organization's enterprise infrastructure and end-user technology environment. This role is responsible for delivering secure, reliable, scalable, and customer-focused technology services while leading a multidisciplinary team supporting cloud infrastructure, systems administration, endpoint management, desktop support, and core IT operations. The Manager develops technology roadmaps, drives operational excellence, manages service delivery, and partners closely with Cybersecurity, Software Engineering, Product, and Business Operations to ensure technology services enable business growth.

Requirements

Bachelor's degree in Information Technology, Computer Science, Engineering, or related field, or equivalent experience.
Eight or more years of progressive IT infrastructure experience.
Four or more years leading technical teams.
Experience managing cloud infrastructure (Azure and/or AWS).
Experience leading Systems Administration and End User Services organizations.
Experience managing enterprise Microsoft technologies including Microsoft 365, Entra ID, Intune, and Windows Server.
Strong understanding of IT service management practices.
Experience managing technology vendors and budgets.

Nice To Haves

ITIL Foundation or higher.
Microsoft Azure Administrator or Solutions Architect certification.
AWS certification.
CISSP, Security+, or equivalent security certification.
Experience supporting SaaS or healthcare technology organizations.

Responsibilities

Establish infrastructure standards and operational best practices.
Ensure high availability, resiliency, and performance of enterprise systems.
Oversee Microsoft 365, identity management, directory services, and enterprise collaboration platforms.
Lead infrastructure modernization initiatives.
Lead Service Desk and Desktop Support functions.
Ensure timely incident resolution and exceptional end-user experience.
Oversee endpoint lifecycle management including procurement, deployment, imaging, patching, and retirement.
Manage endpoint security, mobile device management, and endpoint compliance.
Establish and monitor operational service levels and key performance indicators.
Lead Incident, Problem, Change Management processes.
Develop disaster recovery and business continuity capabilities.
Oversee asset management, configuration management, and operational documentation.
Manage vendors, service providers, and technology partners.
Identify opportunities for automation, cost optimization, and operational efficiency.
Partner with Information Security to implement enterprise security standards.
Ensure infrastructure complies with regulatory and organizational requirements.
Support audit activities and remediation efforts.
Promote security best practices throughout the IT organization.