IT Manager - Healthcare

Pinnacle Home Care • Oldsmar, FL

17h

About The Position

Are you looking to make a difference in patients’ lives with a company that values your expertise? Join us in our mission of delivering compassionate healthcare where it matters most –at home. Pinnacle Home Care, Florida’s largest independent Medicare-certified home health provider, has been delivering high-quality, patient-centered care for over two decades, and we’re looking for an IT Manager to join our award-winning team.

Requirements

• Bachelor’s Degree in Information Technology, Computer Science, Information Systems, Business Technology, or equivalent experience preferred.
• Minimum five (5) years of progressive IT leadership experience.
• Experience managing Service Desk, Infrastructure, Endpoint Management, or Technology Operations teams.
• Strong knowledge of Microsoft 365, Azure, Intune, Identity Management, and cloud-based technologies.
• Working knowledge of cybersecurity principles and operational security practices.
• Familiarity with ITIL service management principles.
• Strong analytical, organizational, and problem-solving abilities.
• Excellent verbal, written, and executive communication skills.

Nice To Haves

• Healthcare technology experience preferred.
• Home Health, Hospice, or Post-Acute Care experience is preferred.
• Knowledge of HIPAA security and compliance requirements preferred.
• Preferred Certifications: Microsoft Certifications - Azure Certifications - ITIL Foundation or higher - CompTIA Security+ - Cisco Certifications - Other relevant industry certifications

Responsibilities

• Lead and manage daily IT operations across all supported locations and departments.
• Ensure reliable delivery of technology services supporting clinical, operational, and administrative teams.
• Monitor and improve service delivery performance through established KPIs and operational metrics.
• Develop scalable support models that support organizational growth.
• Drive operational excellence through standardization, automation, and process improvement.
• Oversee Service Desk operations and end-user support services.
• Establish and maintain service level expectations and performance standards.
• Monitor ticket volumes, aging, trends, and resolution effectiveness.
• Champion a customer-focused support culture that delivers timely, professional, and effective service.
• Ensure knowledge management practices and support documentation remain current and effective.
• Oversee administration and support of Microsoft 365, Azure, Endpoint Management, Identity Management, Teams Phone, and collaboration platforms.
• Partner with internal and external resources to maintain network, server, cloud, and endpoint technologies.
• Ensure technology systems remain secure, reliable, and available.
• Support technology upgrades, deployments, and lifecycle management activities.
• Partner with Technology Leadership to strengthen the organization’s cybersecurity posture.
• Support vulnerability remediation, endpoint compliance, access management, and security best practices.
• Participate in incident response activities and technology risk mitigation efforts.
• Promote security awareness and compliance throughout the organization.
• Support HIPAA compliance and protection of company and patient information.
• Maintain and periodically test disaster recovery and business continuity procedures.
• Participate in emergency response planning and technology recovery efforts.
• Ensure critical systems and operational processes can be restored within established recovery objectives.
• Manage technology vendor relationships and service performance.
• Assist with contract reviews, renewals, and vendor evaluations.
• Support technology budgeting and cost optimization initiatives.
• Identify opportunities to maximize value while maintaining operational effectiveness.
• Lead, mentor, coach, and develop technology team members.
• Foster a culture of accountability, ownership, collaboration, and continuous learning.
• Conduct performance evaluations, goal setting, and development planning.
• Develop cross-training initiatives and succession planning strategies.
• Promote employee engagement and professional growth.
• Identify opportunities to automate manual processes and improve operational efficiency.
• Evaluate emerging technologies and recommend solutions that support business objectives.
• Participate in strategic technology planning initiatives.
• Support organizational change management and adoption efforts.

Benefits

• Ongoing Professional Development: Free Continuing Education Units (CEUs) to support licensure and career advancement.
• Competitive Benefits & Perks: Including an employee referral program where you can earn rewards.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager