IT Manager

Techo-Bloc•Longueuil, QC

21d•Hybrid

About The Position

Techo-Bloc is seeking an IT Manager to lead their IT team across Canada and the United States. This role requires a hands-on leader who is comfortable with technology details, ambiguity, and making decisions. The IT Manager will be responsible for managing a team of technicians, overseeing end-to-end support experiences, leading security operations, managing IT assets and procurement, and driving improvement projects. The ideal candidate will have experience in multi-site environments, particularly in manufacturing or industrial settings, and a strong understanding of the Microsoft stack and practical security measures. Fluency in both French and English is required.

Requirements

8+ years in IT
3+ years leading people, including experience with development and performance management.
Multi-site experience, preferably in manufacturing, distribution, or industrial settings.
Hands-on experience with the Microsoft stack: Active Directory, Microsoft 365, Entra ID, Intune.
Practical security experience: identity, endpoint, email security, incident response.
Experience with networking in industrial environments: VLANs, firewalls, VPN, and wireless.
ERP exposure, with hands-on Microsoft Dynamics 365 being a significant advantage.
Experience configuring and improving Helpdesk / ITSM platforms.
Vendor and procurement experience: asset and license management, hardware standardization, quoting or RFP processes, contract management, and budget management.
Fluent French and English.
Good judgment under pressure.

Nice To Haves

Certifications such as SC-200, Security+, CISSP are welcome.
Experience building IT structure rather than inheriting it.
Comfort with ambiguity and improving processes.
Value decisions over consensus-building.
Focus on outcomes over reporting.

Responsibilities

Lead and manage a team of IT technicians across two countries, including hiring, onboarding, coaching, and performance management.
Own the end-to-end IT support experience, including triaging escalations, ensuring immediate resolution of critical issues, and minimizing the impact of technology failures on users.
Oversee security operations, including identity and access management, conditional access, MFA, endpoint hardening, patch and vulnerability management, and email threat response.
Lead the response to security incidents.
Manage IT inventory (hardware, software, licensing) and ensure its accuracy for decision-making.
Oversee IT procurement, including specifying purchases, running quotes and RFPs, and standardizing the IT fleet.
Manage vendor and service contracts, including tracking renewals, negotiating terms, and ensuring value from suppliers.
Identify and address the root causes of recurring IT issues.
Scope and manage IT improvement projects, such as site upgrades, rollouts, and migrations.
Explore and implement practical applications of AI to improve team workflows.
Ensure no single points of failure exist within the IT team.