IT Manager

Equity Smart Home Loans•South Pasadena, CA

25d

About The Position

Equity Smart Home Loans (ESHL) is a technology-driven mortgage brokerage and real estate organization. We are building a modern infrastructure for residential lending and real estate services, with a strong focus on automation, integration, and team empowerment. Our IT team plays a vital role in driving innovation and enabling scalable growth across all departments. As we restructure our IT department, we are seeking a strategic and operationally skilled IT Manager to oversee and drive our internal technology initiatives. This is a leadership role responsible for orchestrating IT operations, enabling digital transformation, and managing special projects to align with the company’s long-term vision. The IT Manager will lead the planning, execution, and coordination of IT operations across the company. You will oversee system administration, software provisioning, onboarding automation, and cross-departmental technical projects. This role is not about deep technical specialization in a single area, but about project management, systems logic, and strategic implementation across our tech stack. You’ll supervise a team that includes a virtual assistant (VA), an IT Support Coordinator, and a Web Developer. This role requires a tech-savvy operations leader who can bridge technical and business goals, help implement AI-driven automation, and serve as a partner to other departments.

Requirements

Proven experience in IT or Operations management with an emphasis on project management and team leadership.
Strong organizational and systems-thinking skills; ability to manage many moving parts simultaneously.
Comfort working across a diverse range of platforms and rapidly learning new systems.
Experience implementing or supporting automation workflows , ideally with exposure to AI or process automation tools.
Experience managing teams across departments, ensuring collaboration and alignment toward shared goals.
Strong Integration skills with a proven track record of organizing complex projects and teams.
Strong data analysis skills, with the ability to interpret complex datasets, identify trends, and deliver actionable insights.
Exceptional communication skills—clear, concise, and collaborative.

Nice To Haves

Experience working in mortgage, lending, or real estate technology environments.
Familiarity with system provisioning, Google Workspace admin console, CRM tools, or loan origination systems.
Experience managing remote technical or support teams.
PMP certification or equivalent project management credentials.

Responsibilities

Team Management & Operations
Oversee the IT department's daily operations
Own IT ticketing workflows and ensure timely issue escalation and resolution.
Supervise onboarding and offboarding workflows (e.g., system access, workspace setup).
Serve as the systems liaison between internal departments and the IT team.
Systems & Technology Oversight
Maintain a working knowledge of our full tech stack including: Google Workspace, RingCentral, LendingPad, Fannie Mae/Freddie Mac integrations, internal portals, and various websites.
Provision and manage software and user licenses, ensuring role-based system access across departments.
Collaborate on the configuration and integration of business-critical systems; act as a facilitator, not necessarily the system owner.
Project & Strategic Leadership
Lead cross-departmental tech-related projects with defined milestones, timelines, and deliverables.
Propose and implement tech improvements, including automation and AI-driven solutions for business processes.
Monitor and help reduce system sprawl by identifying underutilized platforms and recommending consolidation or sunset plans.
Collaboration & Communication
Work closely with department heads to understand technology needs and coordinate implementations accordingly.
Ensure documentation of systems, workflows, and support processes is consistently updated and accessible.
Participate in strategic planning to help scale the IT function as the company grows.