IT Manager - Network Operations

OhioHealth • Columbus, OH

2d • Hybrid

About The Position

The IT Manager - Network Operations oversees LAN, WAN, wireless, data center networking, and internet connectivity, ensuring performance, availability, reliability, and service-level attainment. The manager coordinates with the NOC, Engineering, Architecture, Service Management, Cybersecurity, carriers, and suppliers. This is a hybrid position in Columbus, Ohio, with a day shift and 40 scheduled hours per week.

The role leads day-to-day network operations, maintains 24x365 on-call coverage, manages runbooks and escalation paths, coordinates event triage, tracks operational KPIs, improves monitoring, supports operational readiness, reduces manual work through automation, and contributes to resilience and disaster recovery planning. The manager develops the operations team through coaching, performance management, training, career planning, succession planning, and workforce coverage. The role also owns major incident escalation, root cause analysis, corrective actions, risk-assessed changes, stakeholder updates, and continuous process improvement.

Additional responsibilities include customer engagement, cross-department communication, vendor and contract management, operating and capital budgets, project planning, network design review, production transition, documentation, monitoring, training, information security, and protection of confidential information. The manager establishes infrastructure policies, procedures, service offerings, and operational processes, and works with Information Services leadership to support OhioHealth corporate goals.

The position requires a bachelor's degree or equivalent experience in Computer Science, Engineering, or a related field, plus 10 or more years of progressively responsible Information Technology experience. IP network engineering experience is strongly recommended. A master's degree in Computer Information Systems, Business Administration, Healthcare Administration, or a related field is preferred.

Requirements

• Bachelor's degree or equivalent experience in Computer Science, Engineering, or a related field.
• 10 or more years of Information Technology experience demonstrating increased responsibilities.
• Expert knowledge of enterprise networking technologies, including routing, switching, wireless networking, software-defined networking, telecommunications systems, voice platforms, network security, cloud connectivity, and data center networking architectures.
• Proven experience designing and supporting highly available, geographically dispersed healthcare networks supporting mission-critical clinical applications.
• Ability to lead teams responsible for large-scale infrastructure deployment and project delivery across multiple locations while balancing operational support, strategic initiatives, and organizational priorities.
• Strong understanding of project management methodologies, portfolio management, infrastructure architecture, systems integration, and technology lifecycle management.
• Knowledge of healthcare regulatory requirements, cybersecurity frameworks, disaster recovery planning, business continuity practices, and operational resiliency standards.
• Experience developing enterprise standards, governance processes, service offerings, and operational metrics.
• Strong financial and business acumen, including experience managing departmental budgets, capital planning, forecasting, contract negotiations, vendor management, cost-benefit analyses, and strategic technology sourcing.
• Excellent leadership, communication, and relationship-building skills, with the ability to influence executive stakeholders, clinical leadership, business partners, and technology teams.
• Experience leveraging automation, orchestration, analytics, and AI technologies to improve operational efficiency, service quality, deployment consistency, and team productivity.
• Ability to build high-performing teams through coaching, mentoring, talent development, succession planning, and performance management.

Nice To Haves

• IP network engineering experience is strongly recommended.
• Master's degree in Computer Information Systems, Business Administration, Healthcare Administration, or a related field.
• Excellent problem-solving skills and excellent verbal and written communication skills.
• Experience with telecommunications services, vendors, suppliers, network equipment, and software.
• Excellent operational knowledge of data centers and infrastructure.
• Experience with network automation, configuration management, and network observability tools.
• Experience managing blended onshore/offshore teams and managed-service suppliers under contractual service levels.

Responsibilities

• Oversee LAN, WAN, wireless, data center networking, and internet connectivity, ensuring performance, availability, reliability, and service-level attainment.
• Lead day-to-day network operations and maintain 24x365 on-call coverage, runbooks, escalation paths, and event triage.
• Track operational KPIs, improve monitoring, support operational readiness, reduce manual work through automation, and contribute to resilience and disaster recovery planning.
• Develop the operations team through coaching, performance management, training, career planning, succession planning, and workforce coverage.
• Own major incident escalation, root cause analysis, corrective actions, risk-assessed changes, stakeholder updates, and continuous process improvement.
• Coordinate with the NOC, Engineering, Architecture, Service Management, Cybersecurity, carriers, suppliers, customers, and other departments.
• Manage vendors and contracts, operating and capital budgets, project planning, network design review, production transition, documentation, monitoring, and training.
• Support information security and protection of confidential information.
• Determine strategic direction for enterprise technologies and data center operations in conjunction with Information Services leadership; evaluate, recommend, and implement cost-effective technologies and best practices.
• Recommend and implement high-availability and disaster recovery solutions for critical systems.
• Review and evaluate client requests for projects, production support, and new or updated software or hardware; determine technical requirements and coordinate schedules and departmental activities for implementation.
• Establish capacity, performance, availability, and recoverability requirements for strategic and departmental projects.
• Coordinate and evaluate technical staff work, prepare performance reviews, and project long-range staffing and budget requirements.
• Establish infrastructure policies, procedures, and service offerings.
• Establish and review capacity, availability, service continuity, change, and configuration management processes and procedures; evaluate and implement technologies and processes that improve process maturity.
• Ensure enterprise infrastructure is understood and documented.
• Perform other duties as requested by the supervisor.
• Focus on safety, quality, and efficiency in performing job duties.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager