IT Manager - Field Services
About The Position
Seven Springs is looking for a new leader to bring its dynamic on-mountain IT team into its next chapter! We’re looking for a motivated and positive leader with a passion for technology, growth, and fun. This role is responsible for onsite service management, strategic initiative planning and execution, process modernization and optimization, as well as the professional development of the local team. Based year-round at Seven Springs, this role includes seasonal leadership responsibilities at nearby Hidden Valley and Laurel Mountain. With the goals of providing operational excellence and providing a great employee experience, a successful candidate will have the skills and experience to manage medium and large projects, build and maintain stakeholder and vendor relationships, and communicate effectively with technical and non-technical staff alike. This role regularly interfaces with senior resort leadership. With a strong focus on continual improvement, this role aids in the development of regional IT service management, talent development, and process maturity. It is a member of the regional IT leadership team.
Requirements
- Positive, enthusiastic, and friendly.
- Proven ability to lead a diverse team of specialists and subject-matter experts.
- Three years of experience in service delivery and stakeholder management.
- Solution-oriented with a desire to learn new skills.
- In-depth knowledge of technology support needs within an enterprise environment.
- Able to demonstrate a people-first mentality when leading the team, tapping into employees' passions and helping to shape their development within the company.
- Able to form strong partnerships with key leaders in a dynamic company.
- Able to independently and collaboratively develop project plans, understanding project requirements, ensuring vendor engagement, ensuring cross-functional teams meet deadlines, and reporting on progress.
- Ability to sit and stand for long periods of time.
- Able to work a schedule that can include weekends, holidays, and on-call shifts.
- Valid US driver’s license.
Nice To Haves
- Ski industry knowledge preferred.
Responsibilities
- Maintain and lead with a positive attitude while solving IT challenges, enjoying the benefits of working for a ski company and having fun in a manner that encourages team members to do the same.
- Create a positive team culture and processes that build, maintain and lead a team of technology professionals to accomplish goals and encourage continuous growth and development.
- Ensure and coordinate IT connectivity and support for the local resort(s) IT hardware, managing to established services levels and collaborating with both local business leaders and well as corporate IT teams.
- Own local enterprise infrastructure technology environments by creating and maintaining accurate asset inventories.
- Create, propose and manage infrastructure and project budgets and forecasts. Manage expenses to budgets.
- Leverage the power of hundreds of IT team members to suggest and support implementation of new ideas for improving user support and the guest experience.
- Develop and maintain relationships with key stakeholders including both IT leaders and resort operations leaders.
- Lead, coordinate and collaborate with local and regional leaders to improve processes, deliver service, complete projects, and act on key initiatives.
Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
