IT Field Support Services Technician

CohnReznick• , MD

1d•Hybrid

About The Position

As CohnReznick grows, so do our career opportunities. As one of the nation’s top professional services firms, CohnReznick creates rewarding careers in advisory, assurance, and tax with team members who value innovation and collaboration in everything they do! CohnReznick helps organizations optimize performance, manage risk, and maximize value through CohnReznick LLP (assurance services) and CohnReznick Advisory LLC (advisory and tax services). Together, the firm provides leaders with deep industry knowledge and relationships, solutions to address clients’ unique business goals and risks, and insight on how emerging market forces can drive opportunity. With offices nationwide, the firm serves organizations around the world as an independent member of Nexia. We currently have an exciting career opportunity for an IT Field Support Services Technician to join the team in our Bethesda office. CohnReznick is a hybrid firm and most of our professionals are located within a commutable distance to one of our offices. This position is considered hybrid which means team members are expected to be thoughtful and intentional in how they create opportunities for in-person collaboration. While the cadence of in-office presence is determined at the team level, our professionals are encouraged to be in the office/together in person on average 3 days a week.

Requirements

Effectively communicate (both verbally and in written form) to people at all levels of the Firm
Work collaboratively with IT management and peers on projects
Work independently and manage multiple tasks simultaneously
Maintain an organized and efficient work area
Manage all necessary technology supplies and equipment used in the office
Work in an effective and consistent manner while maintaining compliance with established directives, policies, and best practices
Maintain a professional manner and appearance in the workplace
Demonstrate integrity at all times (both in and outside the workplace)
Maintain confidentiality, security discretion regarding all firm issues and information
Possess the ability to apply critical thinking and a methodical approach to problem identification and resolution
Manage support tickets assigned to them, ensuring their timely update and resolution
Accommodate flexible work hours, including occasional weekends
Travel to other office locations as needed
Installation and maintenance of Windows operating systems
Local Area Networking (LAN) and TCP/IP concepts and tolls – specifically those applicable to a Microsoft networking environment
Information technology security concepts and tools (e.g., antivirus, spam blockers, etc.)
The installation and use of Microsoft Office , O365/OneDrive, MS Teams, and other common applications
The use of ServiceNow (or similar ITSM tools)
1+ years of IT support experience in a Microsoft environment
2 or 4 year degree (Computer Science or Information Systems majors are preferred)

Nice To Haves

Possession of CompTIA A+, Network+, or Microsoft certifications is preferred, but not required

Responsibilities

Partnering with the IT Service Desk to resolve user issues in the offices
Identifying and documenting solutions for knowledge base articles
Adhering to established ITSM processes when responding to CohnReznick’s IT support structure involving Incidents, requests, tasks, etc.
Providing on-site user support to troubleshoot and resolve issues involving hardware, software, connectivity, etc
Coordinating with and escalating problems to more subject matter experts (when necessary) to resolve a user’s issues
Utilizing remote management tools to assist users and resolve issues
Assisting international users with network and file access
Working with Office Services and Facilities Teams to support the technology services being provided in offices
Working in our Baltimore, MD, Bethesda, MD, and Tyson’s Corner VA offices. There, you will directly work (both in person and virtually) with CohnReznick’s user community to resolve their technology issues.