Field IT Manager - Soldier Field

Compass Group•Chicago, IL

5d•$60,000 - $65,000•Onsite

About The Position

As a Field IT Manager at Soldier Field, you will be responsible for overseeing the maintenance and effective use of all systems and technology resources at the location. Levy is a disruptor in defining the sports and entertainment hospitality experience, recognized as the market leader and most critically acclaimed hospitality company in its industry. Levy's diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as major events.

Requirements

BS/MS in Computer Science or related field preferred; or equivalent combination of education and experience, equivalent skill
Minimum of 5 years experience supporting POS systems in the restaurant/hospitality business is preferred
Core skills such as network, database, and scripting
Demonstrated strong leadership skills
Excellent written and verbal communication skills
Able to work independently without close supervision
Able to analyze issues and problems and know and follow escalation plan
Well organized, able to handle multiple tasks at the same time

Nice To Haves

Experience with cloud-based POS (Appetize, Bypass, VenueNext) is preferred
Experience with PCI compliance is preferred

Responsibilities

Overseeing the performance of all IT based applications and systems at the location
Training and supporting management teams in the proper use and maintenance of systems and applications
Conducting proactive maintenance of systems and IT infrastructure at the location
Acting as the primary point of contact for issues/user queries
Serve as primary contact for systems support and IT related inquiries within their region
Coordinate system and application training through the Home Office IT team with vendors or internal resources as requested
Consistently follow IT service priorities to ensure the best support and communication to their locations, regional support teams and the Home Office
Support global or major events (USTA, golf, Superbowl, All-Star Game, etc.) as requested
Provide systems support
Coordinate on-site support for location events as requested
Act as the escalation point for the support of all IT related systems
Manage location system issue logs
Participates in regularly scheduled calls with Home Office personnel and vendors to review outstanding issues
Communicate progress to relevant location, regional, and Home Office personnel as needed
Maintain inventory counts of all field-based systems by location and service offering within their respective region
Follow up with location and Regional Management at regular intervals to ensure systems are performing as expected
Ensure systems and servers are properly patched, on a consistent version of software, and running in a stable environment throughout their region due on a quarterly basis
Escalates location level system upgrade/replacement requirements and development requests to Home Office IT team
Assist in the planning, coordination and execution of system installations and upgrades
Understand and execute technical priorities, standards and procedures for existing and future systems as directed
Reviews and evaluates new technology and system offerings against current and future business needs and works with Home Office IT to make recommendations for implementation
Develop hands-on, in-depth knowledge of products and maintain technical and operational analysis of strengths and weaknesses
Provide technical support and act as an escalation point for local IT support (local IT managers, or hourly IT supervisors/technicians)
Lead and follow up with vendor resources, on-site support, or location personnel teams while working on any given project
Other tasks as assigned