IT Manager 2

State of Nevada•Carson City, NV

1d•Onsite

About The Position

The IT Manager 2 serves as the manager of the Tech Team at the Office of Project Management under the Governors’ Finance Office. The Tech Team consists of personnel in multiple technology disciplines including, but are not limited to, interfaces/integrations, business enhancements, reporting, security, and workflow. The IT Manager 2 provides leadership and oversight for both Release Management and Incident Management Operations for CORE.NV. This position is an integral member of the Environment Management Team for CORE.NV. This position oversees enterprise release planning, scheduling, coordination, and deployment activities, while managing and maintaining the enterprise release calendar across technical teams, business units, and external vendors. The role develops and enforces comprehensive testing plans for all releases to ensure quality and validate production readiness prior to deployment of all feature sets. In addition, the position leads incident management operations, including major incident coordination and stakeholder communication. Working closely with internal teams and vendors, the IT Manager 2 drives all Incident and Release Management initiatives and operations while promoting continuous improvement aligned with IT service management best practices to reduce operational risk and support organizational performance. Information Technology (IT) Managers are responsible for planning, organizing, directing, and controlling the IT activities, in one or more IT specialization areas, of the State, a department, or a division.

Requirements

Bachelor's degree from an accredited college or university with major course work in computer science, management information systems, or closely related field and six years of progressively responsible professional IT experience which involved strategic planning, project management, quality assurance, and computer operations, systems administration, network administration, database administration, or applications analysis and development.
Three years of this experience must have been in a supervisory or project manager capacity; OR one year of experience as an IT Manager I in Nevada State service; OR an equivalent combination of education and experience as described above.
Detailed knowledge of: current computer technology and trends, including information management, communications, networking data administration, data processing, systems design, programming, operations, and controls; supervisory practices.
Working knowledge of: budget preparation and control; project management; quality control.
General knowledge of: strategic planning.
Ability to: interpret current and/or proposed legislation to determine its intent and impact; plan, organize, coordinate and direct IT projects, initiatives, and strategies.

Responsibilities

Develop, maintain, and enforce operational standards in accordance with departmental and State policies to ensure operating specifications are met.
Develop physical and logical safety and security procedures for operating conditions and disaster recovery by analyzing procedures utilized at other agencies and organizations, reviewing literature on safety and security procedures, following federal/State guidelines, and consulting with subject matter experts.
Assess the effectiveness of current information systems technology resources and capacity analysis and initiate actions to reduce utilization, increase capacity, or address system replacement needs, if necessary.
Recommend or select hardware by reviewing system-generated reports, system logs, utilization reports, vendor presentations, and technical hardware manuals.
Design physical layout and installation requirements in response to the purchase of new equipment; analyze hardware technical manuals, floor space layouts, environmental requirements, and electrical requirements.
Evaluate and maintain inventory control, e.g., computer supplies, tape library, departmental equipment, and other items.
Write requests for proposals which detail proposed systems and serve as a reference document for system development, personnel, and IT management by utilizing information gathered and subsequent analysis relating to hardware, software, and personnel requirements including systems objectives, data security provisions, primary outputs, implementation plans, comprehensive cost estimates, time schedules, migration plans, and integration of multiple technologies.
Develop, examine, and evaluate contracts for purchases of materials and services.
Develop and monitor IT budgets by reviewing past expenditure patterns, current funding levels, projected personnel and equipment needs, and demands for additional services by clients/users.
Present and justify agency or division-wide IT budgets for review and approval and testify before Executive and Legislative groups as required.
Provide project management to ensure that projects are completed by the scheduled due date in accordance with project specifications and requirements and within the project budget; analyze personnel, hardware and software requirements, and all costs associated with the project; establish delivery dates, conduct periodic project reviews, provide training for project team members, supervise installation of the system, provide regular project status reports to senior management; and determine training required prior to installation.
Participate in State IT activities and policy-making activities and/or serve on various ad hoc committees and work groups as needed.
Maintain current knowledge of technological trends and advancements in the IT field and security management practices, laws, policies, and ethics.
Develop organizational structure, staffing patterns, and resource allocation to meet agency or division-wide goals and objectives.
Supervise subordinate managers, supervisors, and staff, including hiring, determining workload, delegating assignments, training, monitoring and evaluating performance, and taking disciplinary action.
Resolve problems presented by subordinate staff, users, and clients regarding work processes, policies, procedures, and methods.
Perform related duties as assigned.
Under general direction, incumbents perform IT managerial duties and interact with internal management levels or external peers and higher supervisory levels to solve problems involving conflict or controversy requiring interpretation/application of policy.
Incumbents supervise a staff of IT professionals on a regular and recurring basis and lower level IT Managers, IT Technicians, and support staff as required.
Incumbents direct and manage IT functions within or for a department or division with direct or indirect responsibility for an annual IT operation and maintenance budget or funds on a regular and recurring basis and developmental projects’ funds as required.
Incumbents plan and implement IT initiatives, where the responsibility for failure falls on the incumbent, with at least a high level of financial risk, at least a high level of legal or physical risk, and at least significant positive or negative consequences to State departments and citizens.
Sharply reducing or eliminating funding for these initiatives would have at least a significant negative effect on the populace the initiative is intended to serve.