IT Support Spec 2

Georgia Department of Revenue•Atlanta, GA

6d•Onsite

About The Position

Under general supervision, provides IT user support both remotely and onsite. Prioritizes, documents, troubleshoots, analyzes, and resolves end-user help request. Deliver and setup computers, laptops, and other end user devices. Provides support for local and cloud-based software and systems. Develops documentation, user guides, and training for user software and hardware.

Requirements

High school diploma or GED AND Six months of education or experience in information security, privacy, system/network administration and support, or application development AND training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area.
Experience current Microsoft Windows Operation systems, Microsoft Office apps, and Apple iOS
Office 365 Support experience.
Experience managing Google Chrome devices
Experience in Google Classroom
Basic understanding of IP networking fundamentals and troubleshooting
General knowledge and experience with Active Directory user support.
Basic understanding of audio-visual equipment

Nice To Haves

CompTIA A+
CompTIA Network+

Responsibilities

Provides timely and professional IT customer support for GVRA.
Supports end users via remote support tools or in person for issues such as new equipment setup, hardware, software, cloud, or other IT related issues.
Maintains computer systems, maximizing system functionally and efficiency.
Perform basic systems administration duties for cloud and on-prem systems.
Document the problems encountered and develop the most fitting solution.
Prepares knowledge-based documents and content.
Maintain software and hardware inventory for IT assets.
Assist user with 365 products (Office365, Teams, SharePoint).
Supports mobile devices.
Help to promote culture of information security within team and throughout the agency.
Performs other related duties as assigned.