Imaging IT Support Spec

Piedmont Healthcare•Atlanta, GA

About The Position

This position is a customer-service oriented individual who provides frontline support for radiologists, technologists, and imaging operations. This role facilitates timely resolution of imaging related issues, rounds regularly at assigned hospitals, and serves as the first point of contact for imaging technology support (e.g. PACS, Epic, Powerscribe), including remote and after-hours support by phone, and may include remotely accessing devices to identify and resolve issues. Specialist(s) require a thorough understanding of the workflow processes and relationships between ancillary systems and RIS/PACS. This position includes the assurance of proper staff training, daily data and system maintenance, troubleshooting and disaster planning.

Requirements

Associate’s Degree
3 years of healthcare experience, preferably in imaging or information systems department(s)

Nice To Haves

Bachelor’s Degree
IT and/or technical expertise in PACS system(s)
Experience in imaging software and report writing
Extensive training with medical IS applications

Responsibilities

Provides frontline support for radiologists, technologists, and imaging operations.
Facilitates timely resolution of imaging related issues.
Rounds regularly at assigned hospitals.
Serves as the first point of contact for imaging technology support (e.g. PACS, Epic, Powerscribe).
Provides remote and after-hours support by phone.
May include remotely accessing devices to identify and resolve issues.
Assures proper staff training.
Performs daily data and system maintenance.
Troubleshooting and disaster planning.