Hourly Pooled - IT Maint. Technician Assistant - Academic Operations & Customer Relations

University of Wyoming•Laramie, WY

2d•$12 - $15•Onsite

About The Position

The main focus of this position is to provide computer maintenance assistance, imaging assistance, and office aid support. The University of Wyoming is committed to creating a supportive and enriching workplace. This position is supervised by full-time staffed technicians.

Requirements

Excellent computer skills and proficient knowledge in computer applications including MS Office Suite.
Knowledge of basic computer trouble shooting practices and procedures.
Ability to follow detailed processes and verbal instruction.
Strong interpersonal skills with a dedication to provide exemplary customer service.
Proven ability to work well in a team environment.
Valid driver's license with a motor vehicle record (MVR) compliant with the Driving for University Business SAP.

Nice To Haves

Excellent computer skills and proficient knowledge in computer applications including MS Office Suite.
Knowledge of basic computer trouble shooting practices and procedures.
Ability to follow detailed processes and verbal instruction.
Strong interpersonal skills with a dedication to provide exemplary customer service.
Proven ability to work well in a team environment.

Responsibilities

Pickup/deliver and setup/verify functionality of both new and repaired computer systems and peripherals.
Assist in troubleshooting, repairing, and maintaining computers and peripherals by using proper techniques, research and software diagnostics.
Software rebuild of desktop and laptop computers through imaging.
Providing thorough comprehensive documentation for all repairs performed.
Maintain professionalism and punctual communication with client interaction and informing the status of repairs.
Contribute to maintaining a safe and clean working environment.
Continue to enhance computer knowledge by reading training guides and going through provided software training materials geared for A+, Apple and Microsoft Professional Certifications.
Review and update information in inventory systems, verify data for accuracy and completeness.
Perform basic data entry and billing assistance.
Assist in Pickup/Delivery follow up /coordination.
Review work tickets and update as necessary.
Maintain detailed inventory records according to policies.
Assist in shipping and receiving and proper notification of recipients.
Distribution of inventory parts to technicians for repairs.
Recording and coordinating general maintenance duties.
Follow up and updating clients on current ongoing repairs.
Assisting with the monitoring of Data recovery.
Assisting with monthly reimbursement reports.
Perform other office related tasks and duties as assigned.
Ability to lift up to 50 lbs. with or without reasonable accommodation.