Customer Relations Assistant

Children's Healthcare of Atlanta

5d • Onsite

About The Position

Provides customer service and information to patients, guests, and staff in an accurate, service-oriented communication style. Answers telephone calls, takes messages, and routes calls. The role also proactively supports efforts to ensure safe patient care and services and to promote a safe environment at Children’s Healthcare of Atlanta.

The position is based at 1777-1797 Northeast Expressway. The scheduled workdays are Monday through Friday, with a day shift from 9:00 AM to 6:00 PM.

Requirements

• High school diploma or equivalent.
• Demonstrated verbal and written communication, organizational, customer service, and interpersonal skills.
• No minimum experience required.

Nice To Haves

• Experience in administrative or secretarial work, customer service, or a business office.
• Experience in healthcare.
• Personal computer skills, including Microsoft Word, PowerPoint, Excel, and other Windows-based applications.
• Experience with multiple phone line systems or switchboards.

Responsibilities

• Assist patients and families with wayfinding and navigation throughout the facility.
• Support patients and families in accessing and using the MyChart patient portal.
• Answer incoming telephone calls, take accurate messages, and route calls to the appropriate staff or department.
• Provide directions, page requested individuals, and distribute and collect appropriate paperwork and forms.
• Assist with sorting and distributing mail, including interoffice mail and related correspondence.
• Perform department-specific support duties, which may include supporting volunteers, filing documents, providing coverage for other staff, and completing other assignments as needed.
• Support efforts to ensure safe patient care and services and promote a safe environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED