Customer Relations Manager
About The Position
Honda of Marysville is hiring a full-time Customer Relations Manager to oversee the customer experience at every touchpoint, from in-store visits to social media. This Monday–Friday role is based at the dealership in Marysville, Washington. Compensation is $20–$21 per hour, with bonus potential of up to $1,000 per month for exceeding customer satisfaction scores and meeting unit sales targets, subject to the terms of the pay plan. The role includes responding promptly to customer concerns, maintaining facility readiness, coordinating with dealership departments, completing post-sale and post-service follow-up, monitoring social media, and tracking employee training. The employer is an equal opportunity employer and prohibits discrimination and harassment on protected grounds.
Requirements
- Ability to handle multiple tasks.
- Good social and interpersonal skills.
- A strong record of positive customer results.
- Collaborative approach and eagerness to improve.
- Attention to detail.
Responsibilities
- Focus on all factors that affect the customer experience.
- Contact customers with open concerns within 15 minutes and resolve concerns within one hour.
- Review the facilities each morning and ensure common areas are ready, clean, and orderly.
- Direct and assist Lot Attendants in correcting deficits.
- Set a high standard and hold short daily meetings with the General Manager to present top priorities.
- Attend weekly department head meetings.
- Follow up on work promised to customers, confirming availability, appointment status, wait times, and customer expectations with Service and Parts.
- Complete all post-sale and post-service follow-up calls to clients.
- Follow the customer concern process and identify underlying causes of issues.
- Check social media platforms throughout the day and respond to all customer messages.
- Maintain a list of employees who need to complete training and review it with employees and managers.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Voluntary short-term disability insurance
- Voluntary accident insurance
- Critical illness insurance
- Hospital indemnity insurance
- Six paid holidays after completion of the 90-day introductory period
- 401(k) plan with matching, subject to the introductory period and other eligibility requirements
- Paid time off: new employees earn one hour for every 40 hours worked in compliance with applicable state paid sick leave law; eligible full-time employees earn additional annual PTO after 36 and 120 months of continuous service, subject to PTO policies
- Bonus potential up to $1,000 per month, subject to the terms of the pay plan
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
