IT Knowledge Management Analyst
About The Position
The IT Knowledge Management Analyst enables technology teams to create, organize, and maintain high-quality information. Working closely with the Sr. Advisor for Knowledge Management, the analyst operationalizes Knowledge Management standards and best practices to improve the accuracy, consistency, findability, and usability of knowledge. To support ongoing AI adoption, the analyst leverages AI agents to assess knowledge at scale, identify gaps and improvement opportunities, and support ongoing knowledge health. The role applies Knowledge Management, AI enablement, governance, and continuous improvement practices to ensure trusted knowledge is accessible to employees and optimized for AI-powered discovery and reuse.
Requirements
- 1–3 years of related experience.
- Education in IT, Information Systems, Management Information Systems (MIS), Technical Communication, or Professional Writing; alternatively, experience with Knowledge Management or Information Management.
- Familiarity with or prior background in AI agents, content governance, and analytical problem-solving.
- Familiarity with enterprise knowledge platforms such as Confluence, SharePoint, or Microsoft 365.
- Experience working with and maturing a taxonomy or knowledge/information architecture to improve usability for people with and without AI assistance.
- Strong writing and editing skills, attention to detail, ability to multitask, and ability to prioritize individual and collaborative work.
Nice To Haves
- For candidates with 1–3 years of IT experience, a background in Library and Information Science or Social Sciences is an additional consideration.
Responsibilities
- Partner with teams to establish sustainable knowledge-management practices, ownership, standards, and lifecycle processes for policies, procedures, SharePoint lists, and other technical documentation.
- Manage knowledge activities including reviews, remediation, consolidation, archival, and retirement of outdated content.
- Develop and apply knowledge-quality rubrics measuring accuracy, completeness, clarity, consistency, findability, and ownership.
- Build and use AI agents to evaluate knowledge against established rubrics, identify gaps, and recommend improvements.
- Design testing methodologies to validate agent evaluations for accuracy, consistency, and effectiveness in documentation and prompts.
- Improve knowledge structure, metadata, organization, searchability, and suitability for AI retrieval and reuse.
- Multitask and prioritize individual and collaborative work.
- Write and edit technical documentation with clarity to promote self-service and consistency.
Benefits
- Medical coverage through Blue Cross Blue Shield, with two plan options.
- Dental and vision coverage.
- Life, critical illness, and accident insurance through Unum.
- Flexible Spending Account and Dependent Care FSA options through Navia.
- Health Gap Insurance through Sun Life.
- 401(k) retirement plan through The Standard, with eligibility after six months.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
