IT Internship - Summer 2027

Titan Machinery•West Fargo, ND

About The Position

Join our dynamic IT team and gain hands-on experience in a fast-paced environment! At Titan Machinery, we're dedicated to providing top-notch IT support and are looking for an enthusiastic and proactive IT Helpdesk Intern to assist with various projects and support our team. What We Offer: Hands-on experience in a professional IT environment Opportunities to work on diverse and impactful projects Mentorship and guidance from experienced IT professionals Networking opportunities within the company and industry Internship will run May 18, 2027-August 6, 2027

Requirements

In process of obtaining Associates or Bachelor’s degree in Business or IT
Must be able to attend work regularly and reliably on a part-time schedule for a duration of 8-12 weeks (35-40 hours a week) during the summer months
Exemplifies Titan Machinery’s Core Values
Ability to handle and resolve frequent interpersonal conflict
Ability to perform in a fast-paced, stressful work environment
Ability to respond quickly, accurately, and professionally to demands and requests from customers
Ability to manage multiple requests simultaneously, and prioritize work based on severity
Keen attention to detail, high level of initiative, and the ability to work independently
Ability to work effectively within groups and individually
Ability to work with minimal supervision
Effective time management and multi-tasking
Excellent customer service skills both in person and over the phone
Excellent written and verbal communication skills
Strong analytical and problem-solving skills

Nice To Haves

GPA of 3.50 or higher

Responsibilities

Assist with and/or manage special IT projects as directed
Provide over-the-phone and in-person support for computer repair, configuration, deployment, and IT asset tracking
Document support calls in our helpdesk software and contribute to expanding our knowledge base
Troubleshoot and resolve hardware, software, network systems, and other equipment issues
Research and identify solutions to technical problems
Support desktop and laptop computers, Android, and iOS mobile devices
Assist with Office 365 applications, cell phone plans, printing, VOIP telephony, and shipping software
Communicate effectively with team members and stakeholders
Follow all safety rules and regulations while performing work assignments
Perform other duties as assigned