IT Internship - Summer 2027

Titan Machinery•West Fargo, ND

14h•Onsite

About The Position

Join our dynamic IT team and gain hands-on experience in a fast-paced environment! At Titan Machinery, we're dedicated to providing top-notch IT support and are looking for an enthusiastic and proactive IT Helpdesk Intern to assist with various projects and support our team. The internship will run from May 18, 2027, to August 6, 2027.

Requirements

In process of obtaining Associates or Bachelor’s degree in Business or IT.
Must be able to attend work regularly and reliably on a part-time schedule for a duration of 8-12 weeks (35-40 hours a week) during the summer months.
Exemplifies Titan Machinery’s Core Values.
Ability to handle and resolve frequent interpersonal conflict.
Ability to perform in a fast-paced, stressful work environment.
Ability to respond quickly, accurately, and professionally to demands and requests from customers.
Ability to manage multiple requests simultaneously, and prioritize work based on severity.
Keen attention to detail, high level of initiative, and the ability to work independently.
Ability to work effectively within groups and individually.
Ability to work with minimal supervision.
Effective time management and multi-tasking.
Excellent customer service skills both in person and over the phone.
Excellent written and verbal communication skills.
Strong analytical and problem-solving skills.

Nice To Haves

GPA of 3.50 or higher

Responsibilities

Assist with and/or manage special IT projects as directed.
Provide over-the-phone and in-person support for computer repair, configuration, deployment, and IT asset tracking.
Document support calls in our helpdesk software and contribute to expanding our knowledge base.
Troubleshoot and resolve hardware, software, network systems, and other equipment issues.
Research and identify solutions to technical problems.
Support desktop and laptop computers, Android, and iOS mobile devices.
Assist with Office 365 applications, cell phone plans, printing, VOIP telephony, and shipping software.
Communicate effectively with team members and stakeholders.
Follow all safety rules and regulations while performing work assignments.
Perform other duties as assigned.