IT Intern

SMMA•Watertown, MA

6d•Onsite

About The Position

SMMA is seeking a student intern to join our Information Technology team for a 6-month internship from January to June 2027. This role offers a fast-paced, team-oriented environment that encourages intellectual and creative growth, where the candidate will be encouraged to provide new ideas and share knowledge. The candidate will be directly responsible for providing end-user support to approximately 200 Architects, Engineers, System Planners, and Interior Designers across two office locations. This position is an excellent opportunity to gain valuable experience with industry-standard computer hardware and software applications. Special projects may be assigned. This is a full-time, in-office position based at our Cambridge, MA office.

Requirements

Currently enrolled in a bachelor's degree program in information technology, computer science, or a related field
Working knowledge of Windows desktop operating systems and Microsoft 365 applications
Clear, patient communication skills, with the ability to explain technical steps to non-technical staff in person, by phone, or over Teams
Ability to manage multiple open support requests and prioritize competing needs
Self-motivated and reliable, with a collaborative, "can-do" approach to problem solving

Responsibilities

Acting as the first responder in our IT team that supports our Windows Hosted Desktops.
Managing the “Techteam” support group, prioritizing several open cases at one time
Installing and configuring computer hardware, operating systems and applications
Talking staff/clients through a series of actions, either in person or over the telephone
Troubleshooting system and network problems.
Diagnosing and solving hardware/software faults
Providing computer support, including procedural documentation
Following diagrams and written instructions to repair a fault or set up a system
Working continuously on a task until completion (or referral to third parties, if appropriate)
Building successful relationships with end-users
Assist with testing, evaluating and rolling out new technology