Intern, IT

Kaseya Center•Miami, FL

4d•Hybrid

About The Position

Are you currently seeking an internship within a first-class I.T. Department? Did you ever dream of working for a three-time NBA Championship team and the #1 arena in Florida? If so, we are searching for an exceptional I.T. Service Desk Intern for the spring to work with a small, knowledgeable team of Service Desk Coordinators under the Service Desk Manager. This is an excellent opportunity for any current student looking to grow their skillset while working in an exciting environment with The Miami HEAT team and culture.

Requirements

Must be a current student enrolled in school.
Must be available to work a minimum of 15 hours per week.
Basic Microsoft Directory Services DHCP, Active Directory, DNS.
Windows user rights and permissions, and Network topology and LAN infrastructure.
Microsoft Office/O365 Applications, and Microsoft Windows 7.
Repair and maintenance of network laser printers as well as desktop/phone/tablet maintenance, repair and installation.
Ability to work well in a team environment.
Welcome constructive criticism.
Have a positive attitude towards end users.

Responsibilities

Administer quality remote and onsite support directly to end users, vendors and customers.
Handle various desktop hardware and software issues.
Identify concerns beyond your role and advance service desk tickets to the appropriate resources as necessary.
Provide internal office end users and I.T. team members with first-level help desk support and assistance as well as assistance with Ticketmaster technology.
Repair hardware as needed to reduce help desk incidents and the mean time of repairs.
Repair and maintain laser printers, and ensure Ethernet patch cabling runs safely and neatly.
Follow and contribute to improving documentation for procedural I.T. Service Desk task, and serve as project lead on various small I.T. Service Desk projects.
Organize, track and maintain stock for various hardware systems, and utilize I.T. knowledge to make hardware/software purchasing recommendations.
Monitor and remediate software updates for desktop applications, and utilize a ticket management system to track, document and maintain all Service Desk requests.
Respond to Virus, Malware, and various security threats while implementing preventative measures to minimize risks.
Enforce company security settings, software settings and user restrictions to continuously maintain desktop and device compliance policies.