IT Intern

PHARPOINT RESEARCH INC•Durham, NC

2h•Onsite

About The Position

Coordinates technical aspects of Information Systems processes and projects under direction of IT Management. Responsibilities include: supporting help desk triage, control and inventory of IT assets throughout the enterprise, support of PharPoint’s server/network/telecom operations and support of IT infrastructure, and performing maintenance and research of IT initiatives.

Requirements

High School diploma.
Progress in obtaining Bachelor’s degree (B.A./B.S.) or equivalent strongly encouraged.
Experience in a professional environment desired.
An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
Ability to read, write, speak and understand English required.

Nice To Haves

Progress in obtaining Bachelor’s degree (B.A./B.S.) or equivalent strongly encouraged.

Responsibilities

Support Information Systems projects and initiatives.
Support Information Systems project team members.
Support operational technical requirements.
Triage of helpdesk ticketing system to appropriate IT staff.
Inventory control of PharPoint IT assets.
Desktop/Laptop support, installation, and modification.
Documentation review/creation of IT processes, software/hardware configuration guides, and user manuals.
Monitor all internal information systems and assist in required maintenance.
Comply with PharPoint’s data integrity & business ethics requirements.
Ensures that system hardware, operating systems, software systems, and related procedures adhere to PharPoint quality standards and SOP’s.
Ensure that departmental equipment is maintained in good working condition and that departmental area(s) are maintained in a clean and orderly condition.
Adhere to all aspects of PharPoint’s quality system.
Perform other related duties incidental to the work described herein.